Customer Care Advisor jobs in United Kingdom

• Full-time

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know‑how and technology to boost their business.

As Senior Operational Account Manager, you are responsible for the operational setup, management, and development of relationships with Sportradar’s Odds and Live Data clients. The successful candidate will act as the primary point of contact for top tier clients of the sportsbook industry and internal departments and will coordinate responses and feedback to provide solutions to client queries. The ideal candidate is someone with an excellent sports trading background with exceptional communication skills and can work cross-functionally with multiple departments across the company.

• Support clients during product launches and throughout their lifecycle
• Build and maintain long‑term relationships with key Odds and Live Data clients
• Present Odds and Event Data products, lead workshops, and provide training on Sportradar tools
• Act as the main contact for key clients, helping resolve issues and coordinating with internal teams
• Understand client needs, prioritize them with the product team, and support product development when needed
• Prepare reports, updates, and insights for stakeholders and management

• 4+ years of experience in sports trading or analytics, ideally with trading room responsibilities
• Strong knowledge of sports betting, markets, and odds management
• Proven experience in managing client relationships
• Comfortable with technology and quick to learn new tools
• Excellent communication and presentation skills (written and spoken)
• Experience working with decision‑makers and influencing stakeholders
• Strong problem‑solving skills and a proactive mindsetTeam player with integrity and the ability to build trust quickly
• Curious and creative thinker, eager to improve systems and processes
• Fluent in English; other languages are a plus
• Flexible and able to adapt to changing priorities and deadlines
• Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook); able to analyze trading data to spot patterns

• A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and US) including various social events and teambuilding.
• Flexibility to manage your workday and tasks with autonomy.
• A balance of structure and autonomy to tackle your daily tasks.
• Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.
• Global Employee Assistance Programme.
• Calm and Reulay app (leading well‑being apps designed to support focus, quality rest, mindfulness, and long‑term mental resilience).

Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations.

Three Interviews: Meet with our team and later with the Hiring Manager to dive into your background and discuss team fit.

Onsite Interview (If not organized on prior interview stages): Meet with the local team and take a tour of our office for a final meet‑and‑greet.

Finals Steps: Receive feedback and, if successful, an offer!

Ready for an adrenaline‑filled journey with us? Join the team, shape your future, and help us shape ours! Sportradar is an Equal Opportunity Employer. We value diversity and welcome all qualified applicants, regardless of background, status, or personal preferences.

The minimum monthly salary for this position is according to the Collective Bargaining Agreement. Overpayment will be considered depending on qualifications and working experience.

At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!