Remote UK: Customer Success Manager for Growth & Retention

Go1 Europe; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading e-learning platform in the United Kingdom is seeking a skilled Customer Success Associate to enhance customer engagement, retention, and advocacy. You will work closely with SMB clients, leveraging your fluency in French to support diverse user needs. Responsibilities include monitoring customer health and collaborating on strategies for success. This role offers an opportunity to grow personally and professionally while impacting learners worldwide. Embrace the chance to thrive in a dynamic environment, join us as we transform education!

Benefits

Competitive incentive plan

Flexible approach to work

Unlimited access to the Go1 Learning Hub

Wellness initiatives

Employee Stock Option Plan

Qualifications

• At least two years of experience in a customer success or similar role.
• Strong ability to engage and build relationships with customers.
• Experience using customer data and insights for improvement.

Responsibilities

• Support a growing customer base through engagement and retention strategies.
• Respond promptly to customer inquiries using internal resources.
• Monitor customer health scores to meet retention targets.

Skills

Customer retention

Creative problem-solving

Fluency in French

Data analytics

Job description

A leading e-learning platform in the United Kingdom is seeking a skilled Customer Success Associate to enhance customer engagement, retention, and advocacy. You will work closely with SMB clients, leveraging your fluency in French to support diverse user needs. Responsibilities include monitoring customer health and collaborating on strategies for success. This role offers an opportunity to grow personally and professionally while impacting learners worldwide. Embrace the chance to thrive in a dynamic environment, join us as we transform education!