Customer Care Advisor jobs in United Kingdom

Central London

Up to £60,000 per annum + Bonus Scheme + Free Rail Travel + Final Salary Pension

How would you like to support business continuity and improvement within the Engineering Department through the provision of your Commercial expertise?

This excellent opportunity with an award‑winning train operator, servicing customers from London to Coastal regions. This company have customer service at the forefront of their actions and looking for an exceptional individual to join their thriving team.

As an experienced Rolling Stock professional within the Commercial environment, you will have experience and knowledge of Train Service Agreements. With a strong commercial acumen, strong negotiating skills with a good understanding of Trains.

You will be supporting the Engineering department surrounding the TSA agreement with the Rolling Stock OEM. Managing the Contract and Service agreements currently in place. As well as liaising with Leasing companies and Network Rail, concerning contract agreements.

You will be responsible for the creation, management and renewal of Engineering contracts, in accordance with contract governance, exploring opportunities to deliver improved value for money and to eradicate waste.

The creation of a base budget for the department each year in accordance with the ABP process and timescales.

To ensure that the requirements of the Environmental Management System are met throughout the Engineering function.

• A minimum of Business Management Degree is preferred. Candidates with lower qualifications must demonstrate competence gained through sufficient relevant experience.
• Knowledge of relevant statutory requirements, codes of practice and industry standards.
• Good management, communication and motivation skills including contract management.
• Evidence of the ability to create documents and instructions that can easily be understood by their intended audience.
• Risk assessment and setting priorities in both areas of day to day maintenance and project management.
• Success in cost‑effective specification creation, accurate estimating and budget control.
• Surveying, inspection and auditing experience of electrical and mechanical installations and servicing arrangements.

Other training will be provided as and when required. This will be dependent upon future altered or amended duties.

£60,000 per annum | Bonus Scheme | Final Salary Pension | Free & Discounted Rail Travel | Range of flexible benefits | 25 Days Holiday + Bank Holidays

The client is keen to interview ASAP! So please pop your cv to me on Natasha.Higgins@GanymedeSolutions.co.uk to discuss further.

Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.