Crm jobs in United Kingdom

Job Title: Flagship Store Director (Luxury Furniture), Wolverhampton

Dweet

Wolverhampton

Other

Yes

2

10.06.2025

25.07.2025

A Flagship Store Manager for a luxury home décor brand must bridge high-end retail and professional trade, delivering exceptional client experiences and driving sales. The leader should embody the brand’s aesthetic and lead strategically and operationally.

1. Luxury Retail Expertise (B2C)
   • Deliver an immersive boutique experience aligned with the brand
   • Greet clients and create memorable luxury experiences
   • Oversee product presentation and showroom layout
   • Lead team outreach via channels like WhatsApp and live chat
   • Coordinate seasonal displays with VM and Retail Manager
   • Develop trade partnerships with interior designers and architects
   • Host showroom presentations and trade events
   • Track and grow trade sales, building project relationships
2. Clienteling & Relationship Building
   • Utilize CRM tools for long-term client relationships
   • Lead outreach campaigns and events to deepen engagement
   • Handle service issues discreetly to ensure loyalty
3. Aesthetic & Product Sensibility
   • Maintain high visual merchandising standards
   • Advise clients with a design-savvy approach
   • Collaborate on showroom layouts and installations
4. Team Leadership & Coaching
   • Manage, mentor, and train the team
   • Foster a high-performance culture
   • Manage staff schedules and resolve personnel issues
5. Commercial Acumen
   • Monitor sales performance and KPIs
   • Manage inventory and commercial strategy
   • Generate monthly sales and footfall reports
6. Operational & Visual Excellence
   • Oversee daily store operations
   • Maintain showroom standards
   • Manage stock transfers and logistics
7. Event Management & Brand Representation
   • Plan and lead store events and networking activities
   • Represent the brand at cultural and industry events
   • Engage with local venues, galleries, and design peers
   • Integrate digital tools for remote consultations
   • Collaborate with PR, e-commerce, and social media teams
   • Support omnichannel sales transition
   • Handle VIP clients and trade professionals with professionalism
   • Resolve conflicts with empathy and discretion