Customer Care Associate

GN Group; England; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading tech company in the UK is seeking a Customer Care Associate to ensure a seamless experience for customers and partners. Responsibilities include processing orders, managing customer inquiries, and collaborating with various teams to guarantee on-time deliveries. Ideal candidates possess strong communication skills, attention to detail, and a collaborative mindset. Join us in enhancing communication and delivering exceptional experiences.

Qualifications

• Previous experience in customer service, order processing or administration.
• Highly developed written and verbal communication skills.
• High degree of attentiveness to detail and data accuracy.
• Solid organizational and time-management skills.

Responsibilities

• Process customer orders and ensure accuracy.
• Respond to customer inquiries with timely updates.
• Monitor orders for smooth fulfillment.
• Collaborate with Sales and Supply Chain teams.
• Resolve order issues quickly and professionally.

Skills

Customer service experience

Verbal communication skills

Attention to detail

Organizational skills

Time management

Team-oriented mindset

Tools

Salesforce CRM

Job description

We’re looking for someone who’s detail-oriented, organized, and ready to jump in whether you’re an experienced customer service professional or looking to transfer your skills into a new industry.

What you’ll do

In the role of Customer Care Associate for GN Hearing you’ll play a key role in ensuring our customers, audiologists, hearing care professionals and distributors receive a seamless experience.

As a Customer Care Associate you’ll be responsible for processing customer orders, ensuring accuracy and maintaining smooth coordination between teams to guarantee on‑time deliveries. Every day you’ll help ensure our customers feel confident and supported.

Your contribution will include:

• Accurately entering customer orders into our system and ensuring all details are correct.
• Responding to customer inquiries and providing timely helpful updates.
• Monitoring orders from start to finish to ensure smooth fulfillment and on‑time delivery.
• Collaborating closely with our Sales, Supply Chain and Customer Service teams across Europe.
• Resolving order issues such as changes, cancellations or discrepancies quickly and professionally.
• Maintaining accurate records and documentation in Salesforce CRM.
• Preparing shipping and scanning customer‑related materials.
• Supporting our quality and productivity targets through precision and teamwork.

To thrive in the role we imagine that you

• Have previous experience in customer service, order processing or administration.
• Have highly developed skills in communication both written and verbal.
• Have a high degree of attentiveness to detail and data accuracy.
• Possess solid organizational and time‑management skills.
• Can handle challenging situations while meeting deadlines effectively.
• Have a collaborative, team‑oriented mindset.

We encourage you to apply

Even if you do not possess every skill listed above we welcome your application along with your portfolio if you believe you have relevant transferable skills. We highly value a mindset, motivation and interest that align with our core values to ensure growth for you, your team and the wider GN organization.

How to apply

Use the APPLY link no later than November 9th. Applications are assessed continuously so don’t wait to send yours.

If you’re on a time crunch feel free to only submit your up‑to‑date CV including a few sentences outlining your motivation for applying – quick and easy.

We are focused on an inclusive recruitment process

All applicants will receive equal consideration for employment. We encourage you to submit your CV without a photo to ensure an equal and fair application process.

If you have any special requirements for the interview, please notify the Hiring Manager upon accepting the interview invitation.

About GN

GN brings people closer through advanced, intelligent hearing, audio, video and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhances the senses of hearing and sight. We empower individuals with hearing loss to overcome real‑life challenges, enhance communication and collaboration within businesses and deliver exceptional experiences for audio and gaming enthusiasts.

We hope you will join us on this journey and look forward to receiving your application.