Coordinator jobs in United Kingdom
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SOLSKIN
Service Desk Coordinator
Job summary
A leading facilities management company in Manchester is seeking a Facilities Management Helpdesk Coordinator. This role involves managing FM enquiries, resolving customer complaints, and collaborating with internal teams to enhance service quality. The ideal candidate will possess strong communication and multitasking skills, with experience in B2B customer service. This position offers competitive salary, generous leave, and hybrid working arrangements.
Benefits
Qualifications
- Proven experience in fast-paced customer service environments.
- Familiarity with FM operations is desirable.
Responsibilities
- Manage and respond to FM enquiries across phone, email, and digital channels.
- Resolve complaints and feedback at first contact or elevate as appropriate.
- Collaborate with internal teams to troubleshoot and resolve service issues.
- Monitor and meet KPIs, SLAs, and quality standards.
- Support daily routines and contribute to continuous service improvement.
Skills
Facilities Management Helpdesk Coordinator
Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)
Contracted Hours: 7am–7pm | Expected Shifts: Between 7am–6pm, Monday to Friday
Are you a proactive communicator with a passion for customer service and operational excellence? Join our Customer Services team as a Facilities Management Helpdesk Coordinator and become the central point of contact for our strategic FM partnerships.
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
- Manage and respond to FM enquiries across phone, email, and digital channels
- Resolve complaints and feedback at first contact or elevate appropriately
- Collaborate with internal teams to troubleshoot and resolve service issues
- Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction
- Support daily routines and contribute to continuous service improvement
- Clear and confident communication skills
- Strong time management and multitasking abilities
- Experience in fast-paced environments and B2B customer service
- A collaborative mindset and solution-oriented approach
- Familiarity with FM operations and large corporate clients (desirable)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.