Operations Coordinator

The Work Shop Resourcing Ltd; Wimborne Minster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A Telecoms and IT provider in Wimborne Minster seeks an Operations Coordinator. The role involves managing customer interactions, scheduling engineers, and monitoring workloads. Ideal for candidates with strong organizational skills and a can-do attitude, including recent graduates or those with scheduling experience. Office-based position with competitive holiday benefits and free parking.

Benefits

23 days holiday rising to 25 plus bank holidays

Free parking

Qualifications

• Interest or aptitude for IT and Telecomms is advantageous.
• High degree of computer literacy required.
• Ability to remain calm while managing a busy workload.
• Demonstrate a high level of initiative.

Responsibilities

• Dealing with proactive requests for set up's and installations.
• Managing service orders and assisting the helpdesk.
• Dispatching helpdesk tickets to appropriate engineers.
• Liaising with customers regarding time scales and next actions.
• Ongoing monitoring of workload.

Skills

Organizational skills

Customer service skills

Communication skills

Job description

Overview

We are currently working with a Telecoms and IT provider for businesses who primarily operate in the Dorset and Hampshire areas and have circa 700 active customers. They install and support solutions to businesses of all types and size with a suite of products and services to provide a complete IT & telecoms package and have built an outstanding reputation over 30 years in business with existing and longstanding customers due to delivering quality products with outstanding service and integrity. They are steadily growing as a business and looking for exciting talent to join their team as an Operations Coordinator.

Role

The Operations Coordinator role is an integral position involving speaking with customers and then resolving their query by scheduling an engineer or booking in a team of engineers accordingly.

Responsibilities

• Dealing with proactive requests for set up's and installations as well as ongoing reactive support of products and services
• Managing service orders and assisting the helpdesk in resolving faults and requests raised on the system
• Dispatching helpdesk tickets to most appropriate engineer as well as arranging man power for larger projects
• Working closely with field based engineers to ensure correct allocation or resources and to maintain a strong line of communication at all time
• Liaising with customers so they are aware of time scales and next actions
• Ongoing monitoring of work load which is a constant moving picture

Background / Qualifications

• Although you will not be solving technical issues an interest / aptitude for IT and Telecomms would be advantageous as you will be discussing companies products and services
• You will also need a high degree of computer literacy to navigate the CRM system
• You will need to be extremely organised and have the ability to remain calm and composed whilst managing a busy workload with lots of changing parts
• You will have great customer service and be a strong communicator
• You will also need to demonstrate a high level of initiative
• The most important aspect for this role is a great can do attitude so may be ideal for a recent graduate with no office experience as well as someone more established in their career looking to join a forward thinking and evolving business
• Would also suit someone from a Scheduling, Helpdesk, technical administrator or coordinating background

Office based role working 08.30am to 5pm Monday to Friday

23 days holiday rising to 25 plus banks

Free Parking

Please note due the location of the office you will need to have your own transport