Customer Service Manager

CSafe; England; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading logistics firm is seeking a Customer Service Manager in Long Crendon. This hybrid role involves overseeing customer service operations across Europe, India, and APAC, focusing on driving operational excellence and customer satisfaction. The ideal candidate will exhibit strong leadership skills and manage multiple teams to ensure exceptional service delivery. A positive and accountable culture is essential for success in this position.

Qualifications

• Experience in customer service management, preferably in a global environment.
• Strong leadership and team management abilities.
• Excellent communication skills and ability to foster teamwork.

Responsibilities

• Oversee customer service operations across multiple regions.
• Lead and inspire customer service teams to meet performance targets.
• Implement continuous improvement strategies for service delivery.

Job description

Job Description

Title: Customer Service Manager

Department: Customer Services

Reports To: Director of Customer Services

Direct Reports: Regional Customer Service Teams

Location: Long Crendon (Hybrid – On-site 3–4 days per week)

Job Purpose

The Customer Service Manager oversees customer service operations across Europe, India, and APAC, ensuring operational excellence and a consistently positive customer experience. This role manages day‑to‑day service delivery, ensures alignment with global service standards, drives continuous improvement, and fosters a proactive, high‑performance culture, both internally and with customers.

The position combines strategic leadership with a hands‑on approach, leveraging data, communication, and teamwork to enhance service quality, responsiveness, and customer satisfaction across the regions.

Key Responsibilities

Leadership and Team Management

• Lead, motivate, and inspire European, India, and APAC Customer Service teams to deliver exceptional service and meet defined performance targets.
• Foster a culture of accountability, teamwork, and continuous improvem...