Nordic Customer Care Specialist | Data-Savvy & KPI-Focused

SRG; United Kingdom; On-site; GBP 30,000; Full time

Job summary

A global medical products company in Deeside is seeking a Customer Care Specialist with Nordic language skills to manage customer queries and claims. The ideal candidate will have experience in a similar role, strong communication skills, and proficiency in Microsoft applications. Responsibilities include managing claims, ensuring performance through reports, and collaborating across different departments. This permanent position offers a salary of £30,000 per annum.

Qualifications

• Proven experience in a Customer facing and claims/query management role, preferably in Health Care.
• Ability to communicate at all levels within the organization.
• Competence in oral and written communications.

Responsibilities

• Raise claims within SLA, investigate to resolution.
• Identify opportunities for continuous improvement.
• Coordinate and assist with audit requirements.

Skills

Customer facing experience

Claims/query management

Data analysing skills

Communication skills

Motivational skills

Education

Formal qualifications in Export and Customer Service

Tools

Microsoft Outlook

Excel

SAP

Job description

A global medical products company in Deeside is seeking a Customer Care Specialist with Nordic language skills to manage customer queries and claims. The ideal candidate will have experience in a similar role, strong communication skills, and proficiency in Microsoft applications. Responsibilities include managing claims, ensuring performance through reports, and collaborating across different departments. This permanent position offers a salary of £30,000 per annum.