Customer Service Assistant

Certas Energy UK Ltd; North East; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading energy retailer in North East England is looking for a Retail Customer Service Assistant. You will provide excellent service in a petrol station/store, handle transactions, and maintain stock. Ideal candidates have strong customer service skills and a positive attitude. This role offers competitive pay, flexible shifts, and comprehensive training programs. Join us today!

Benefits

£12.60 per hour

Flexible working hours

Access to Simply Health plan

Staff discount scheme

Pension contributions

Life Assurance

Long service awards

Apprenticeships schemes

Industry-leading training platform

Qualifications

• Must be eighteen or over due to petrol licensing regulations.
• Retail experience is desirable but not essential.

Responsibilities

• Provide great service and delight our customers.
• Handle transactions and manage stock.
• Ensure health & safety compliance.

Skills

Excellent customer service skills

Hardworking and dependable

Polite and professional

Eager to learn

Job description

Join our Team as a Retail Customer Service Assistant.

Location : Witton Gilbert

Hours : 24 hours

Are you enthusiastic about delivering great customer service? Are you looking for a flexible role with real career potential?

We currently have an exciting opportunity for a Retail customer service assistant to join our team in our petrol filling station / store.

What We are Looking For :

• Excellent customer service skills.
• Retail experience desirable but not essential, as full training provided.
• Hardworking, dependable, and eager to learn.
• Polite, professional, and friendly.
• Must be eighteen or over (due to petrol licensing regulations) and lone working requirements.

What is in It for You :

• £12.60 per hour the Real Living Wage.
• Flexible working hours, you must be available to work various shifts over 7 days.
• Access to our Simply Health plan (includes dental, physio, remote GP & more).
• Staff discount scheme.
• Pension contributions.
• Life Assurance (up to four times annual salary).
• Long service awards after 2 years.
• Apprenticeships schemes available.
• Industry leading training platform.

About the Role :

You will be the face of our store, providing great service and going the extra mile to delight our customers.

From handling transactions to managing stock and ensuring health & safety compliance, you will help keep our store running smoothly and successfully.

About You :

You bring enthusiasm, positivity, and a customer-first attitude.

While retail experience is a bonus, it is not essential we will give you all the training you need to succeed.

Working with Certas Energy :

Certas Energy is part of a FTSE100 company with a record of growth. Our partnerships with Spar, Esso, and Gulf fuel our success, and our Retail Academy supports internal career progression across the business.

Ready to take the next step? Apply today!

Equal Opportunities Statement

We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from candidates who meet the minimum required job role criteria, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We actively promote equal opportunities and are dedicated to ensuring that our recruitment, selection, training, and promotion decisions are made based on skills, qualifications and experience only.

If you require any reasonable adjustments to support your application or to attend an interview, if shortlisted, please let us know and we will be happy to assist.

For further information please email [e-mail]