Customer Success & Support Specialist

RE People; Cheltenham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A fast-growing marketing agency based in Cheltenham is seeking a Customer Success & Support Specialist to provide outstanding client support and manage software solutions. The ideal candidate will have 1–2 years of experience, strong communication skills, and a passion for hospitality. The role offers a salary up to £30,000 along with benefits such as pension contributions and generous holiday entitlement.

Benefits

Pension contribution

Company events

Generous holiday entitlement

Qualifications

• 1–2 years of experience in software support or client services.
• Ability to work in fast-paced environments with a proactive mindset.
• Passion for hospitality and travel is preferred.

Responsibilities

• Deliver outstanding support to clients using hospitality software.
• Manage and resolve support tickets promptly.
• Install, update, and troubleshoot software for clients.
• Produce guides and tutorials for client assistance.
• Coordinate with internal teams and third-party suppliers.

Skills

Strong communication skills

Problem-solving ability

Client relationship management

Attention to detail

Proactivity

Job description

Customer Success & Support Specialist

Our client, a fast‑growing marketing agency based in Cheltenham, is looking for a Customer Success & Support Specialist to join their team on a permanent basis as part of business expansion.

Qualifications

• 1–2 years of experience in software support, client services, or training roles
• Strong communication skills and ability to build lasting relationships with clients
• Methodical, detail‑focused, and enjoys solving problems efficiently
• Passion for travel, hospitality, and luxury experiences
• Proactive, commercially aware, and thrives in a dynamic, fast‑paced environment

Responsibilities

• Deliver outstanding support to clients using the company’s hospitality software solutions
• Manage and resolve support tickets promptly while following best‑practice procedures
• Install, update, and troubleshoot software, assisting clients with technical challenges
• Produce guides, tutorials, and knowledge‑base content to help clients and internal teams
• Coordinate with clients, internal teams, and third‑party suppliers to ensure smooth operations

Compensation & Benefits

• Salary up to £30,000
• Pension contribution
• Company events
• Generous holiday entitlement