Customer Service Advisor

CCA Recruitment Group; Glasgow; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

A customer service recruitment firm in Glasgow is seeking enthusiastic Customer Service Advisors to start in January. The role involves delivering outstanding service, handling inbound queries, and ensuring a positive customer experience. Ideal candidates should have a customer service background and strong communication skills. This position offers a supportive work environment with opportunities for growth and development. The contract is full-time with a hybrid working model post-probation.

Qualifications

• Experience in call centre, retail, hospitality or similar roles.
• Ability to handle complex or sensitive customer situations.
• Desire for continuous improvement.

Responsibilities

• Provide outstanding customer service through excellent listening.
• Manage high call volumes with positive interactions.
• Handle inbound calls and occasional outbound follow-ups.
• Take ownership from first contact to resolution.
• Use judgement to solve queries effectively.

Skills

Customer service experience

Strong communication

Active listening

Empathy

Confidence using multiple systems

Resilience

Tools

Microsoft Office

Job description

Customer Service Advisor - Start Date : January

Salary : £23,600 (rising to £26,500 in April 2026)

Hours : Full-time, 36 hours per week then after April, will be 35 hours per week

Working Model : Office-based during probation, then hybrid (2 days per week in office)

A role where you can grow, develop, and make an impact

We're looking for enthusiastic Customer Service Advisors to join our team in January.

You'll begin with a few weeks supporting a key customer project across several functions, giving you a great introduction to our processes. After this, you'll move into a dedicated Customer Service role within either our Credit Cards or Savings & Loans teams.

Every day will bring something new - taking inbound queries, helping customers with account openings, transfers and digital banking, or resolving questions around purchases, balances and interest rates. You'll use your communication skills and problem‑solving ability to deliver a brilliant customer experience from start to finish.

You'll also guide customers through digital self‑service options and help them feel confident managing their finances. Whether you're resolving issues or providing reassurance, you'll make a real difference in every interaction.

We offer a supportive, energetic environment with plenty of room to learn, grow and succeed - especially if you thrive in a busy contact‑centre setting.

What you’ll be doing

• Providing outstanding customer service through excellent listening and communication
• Managing high call volumes while keeping interactions positive and engaging
• Handling mainly inbound calls, with occasional outbound customer follow‑up
• Taking ownership of each case from first contact to resolution
• Using your judgement to solve queries and knowing when to use internal tools for support
• Understanding customer needs and offering tailored solutions
• Logging accurate notes and updates in internal systems
• Sharing information on products and services (full training provided)

What we’re looking for

• Customer service experience (call centre, retail, hospitality or similar)
• Strong communication, active listening and empathy
• Confidence using multiple systems and Microsoft Office
• Resilience and the ability to handle complex or sensitive customer situations
• A passion for great customer outcomes and continuous improvement

Bonus skills

• Experience in financial services or another regulated environment

Comfort working in a fast‑paced, target‑driven role

We are looking for candidates who thrive in a dynamic environment and can meet targets while maintaining high service quality.

If you don’t tick every box but feel this role is a great fit, we’d still love to hear from you.