Customer Care - Nordic Speaker

SRG; United Kingdom; On-site; GBP 30,000; Full time

Job summary

A global medical products company in Deeside is seeking a Customer Care Specialist with Nordic language skills to manage customer queries and claims. The ideal candidate will have experience in a similar role, strong communication skills, and proficiency in Microsoft applications. Responsibilities include managing claims, ensuring performance through reports, and collaborating across different departments. This permanent position offers a salary of £30,000 per annum.

Qualifications

• Proven experience in a Customer facing and claims/query management role, preferably in Health Care.
• Ability to communicate at all levels within the organization.
• Competence in oral and written communications.

Responsibilities

• Raise claims within SLA, investigate to resolution.
• Identify opportunities for continuous improvement.
• Coordinate and assist with audit requirements.

Skills

Customer facing experience

Claims/query management

Data analysing skills

Communication skills

Motivational skills

Education

Formal qualifications in Export and Customer Service

Tools

Microsoft Outlook

Excel

SAP

Job description

Job Title

Customer Care Specialist Nordic speaker

Contract

Perm

Location

Deeside

Pay

£30,000 p/a

Company

SRG are partnered with a global medical products and technologies company. Our client is focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care.

Position Overview

Reporting to the Manager of Customer care, this role is the first point of contact for our customers, being a trusted source of information for them. Responsibilities include: primary Customer and 3pl liaison, claims and queries management; but, additionally, reporting and KPI data. Collaboration with other areas of the business such as Finance and Masterdata.

Key Responsibilities

• Raise claims within SLA, investigate to resolution, communicate outcomes.
• Measures of success in the role will be by clear objectives and KPI reports to support daily activity and performance measurement.
• Identify opportunities for continuous improvement.
• Demonstrate a sense of urgency in respect of ensuring work is completed quickly and accurately.
• Strong communication skills both oral and written ensuring desired outcomes are understood and achieved.
• Has good interpersonal skills, able to deal at all levels, develops relationships within the organisational structure to assist in goal achievement.
• Coordinate and assist with audit requirements.
• Must be proficient in standard software applications including Microsoft Outlook and advanced Excel skills and to have a complete understanding of Sales and Distribution modules of SAP.
• Demonstrate sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems.
• Act with empathy and respect in all transactions.
• Living our values.

Skills & Experience

• Proven experience of a Customer facing, claims/query management and distribution role preferably in a Health Care environment.
• Ability to communicate at all levels within the organisation.
• Proven data analysing skills and an ability to translate tasks into action plans and deliver to timelines.
• Fully competent in oral and written communications.
• Strong motivational skills

Qualifications / Education

• Subject matter knowledge
• Customer Service skills
• any of these languages required: Swedish - Dannish - Norwegian - Finnish
• Formal qualifications in Export and Customer Service
• Fully competent in oral and written communications and must be able to demonstrate proven interpersonal skills
• Competent in using Excel/Word & Data Cubes
• Competent in using Database reporting repositories
• Excellent reporting skills
• Proficient communicator both written and verbal
• Able to operate in a Team environment