Customer Service And Travel Advisor

T3AM Global; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading travel company in London is looking for a Customer Service and Travel Advisor to support customer bookings and deliver exceptional service. The ideal candidate will have strong communication skills and a passion for the travel industry. This role offers a competitive salary of £20,000 - £25,000 along with opportunities for career progression.

Benefits

Competitive salary

Long-term career progression

Supportive team culture

Qualifications

• Strong passion for travel and hospitality.
• Recent graduate or relevant experience.

Responsibilities

• Help customers book travel arrangements.
• Liaise with suppliers and airlines.
• Process group travel bookings.
• Respond to customer complaints and queries.
• Manage general office duties and tasks.
• Deliver excellent customer service.

Skills

Previous customer-facing experience

Highly organised

Excellent communication skills

Ability to manage multiple tasks

Tools

Travel booking systems

Job description

Customer Service and Travel Advisor

The company

One of the UK's largest Hajj and Umrah travel groups, established for over 20 years and consistently recognised as a top-quality provider of Hajj services. The business is currently expanding its digital platform and growing the delivery team to support ongoing development. With a team of 50 staff, this is a rare opportunity to join a well-established, ambitious travel company at an exciting time of growth and transformation.

The role

A Customer Service and Travel Advisor is required to join the East London, Whitechapel team to manage customer bookings and deliver excellent service. The successful candidate will provide support across all aspects of the customer journey, liaise with suppliers, and assist with general office duties.

Responsibilities

• Helping customers book travel arrangements for Hajj, Umrah, and group travel
• Liaising with suppliers, airlines, and accommodation providers
• Processing group travel bookings efficiently and accurately
• Responding to customer complaints and queries promptly
• Managing general office duties and administrative tasks
• Delivering excellent customer service via phone, email, and in-person interactions

What you need

It is ESSENTIAL for the successful candidate to have:

• Previous customer-facing experience, recent graduate, or strong passion for travel and hospitality
• Highly organised with strong attention to detail
• Excellent communication and telephone skills
• Ability to manage multiple tasks and respond efficiently to queries

Other DESIRABLE skills include:

• Travel or hospitality experience
• Knowledge of travel booking systems

What is on offer

This role offers the opportunity to join a respected travel business with long-term career prospects:

• Competitive salary of £20,000 - £25,000 depending on experience
• Long-term career progression within the travel and hospitality sector
• Exposure to digital travel platforms and operational processes
• Supportive team culture and a chance to grow with the business

How to apply?

For more information on this role, please contact us directly or submit your CV via this ad. Alternatively, email or call #removed#. We aim to respond to all successful applications within 5 working days. If you do not hear from us, your application has unfortunately not been successful on this occasion - but we will keep your details on file for future opportunities.

T3AM Global is an equal opportunities employer and is acting as an Employment Agency in relation to this vacancy.