Central Sales Customer Service Representative

PPG; Batley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global manufacturing company in Batley is seeking a Central Sales Customer Service Representative to engage customers through various channels and promote their products. The ideal candidate will have proven sales and customer service experience, excellent communication skills, and be proficient in CRM tools. The role offers competitive pay, bonuses, and comprehensive training with opportunities for career advancement.

Benefits

Competitive starting salary

Annual site bonus

Comprehensive training

33 days of annual leave

Healthcare plans

Pension contributions

Qualifications

• Proven experience in sales or customer service roles.
• Strong persuasive and negotiation skills across various channels.
• Ability to work independently and as part of a team.

Responsibilities

• Engage with potential customers and generate leads through multiple communication channels.
• Build and maintain strong customer relationships.
• Respond to inbound sales inquiries and provide product information.

Skills

Sales experience

Customer service experience

Communication skills

Negotiation skills

CRM software proficiency

Job description

Central Sales Customer Service Representative

Birstall | PPG

Full Time | Permanent

The Role:

The Central Sales Customer Service Representative is responsible for generating new business and maintaining existing customer relationships through various communication channels, including phone calls, emails, text messages, and other digital platforms. This role requires excellent communication skills, a strong sales acumen, and the ability to work effectively in an office environment. The representative will be responsible for prospecting potential customers, promoting products or services, and achieving sales targets across multiple channels.

What's in it for you?

• Competitive starting salary
• Annual site bonus
• Comprehensive training with ongoing support
• Excellent progression opportunities within a global organization
• 33 days of annual leave, including bank holidays
• Company benefits such as pension contributions, healthcare plans, staff discounts and more

Key Responsibilities:

• Utilize phone calls, emails, text messages, and other digital platforms to engage with potential customers and generate leads.
• Employ persuasive selling techniques to effectively promote products or services across different channels.
• Seamlessly transition between channels to provide a consistent and personalized customer experience.
• Manage inbound sales inquiries:
• Respond to incoming calls, emails, text messages, and other digital inquiries from potential customers.
• Provide product information, answer questions, and address customer concerns across various channels.
• Identify customer needs and recommend appropriate solutions through the preferred channel of communication.
• Build and nurture strong relationships with existing customers through multiple channels.Regularly communicate with customers to understand their needs and provide ongoing support.

Key Skills:

• Proven experience in sales or customer service roles, preferably in an omni-channel sales environment.
• Excellent communication skills, both verbal and written, across various channels.
• Strong persuasive and negotiation skills across different communication platforms.
• Ability to build and maintain customer relationships through multiple channels.
• Proficient in using CRM software and other sales tools to manage omni-channel sales activities.
• Initiative-taking and target-driven with a purposeful mindset.
• Ability to work independently and as part of a team in an office environment.
• Strong organizational and time management skills to effectively manage multiple channels.

#WeAreHiringPPGUK

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverage and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.