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Financial Customer Service Advisor
Job summary
A leading financial services organization is seeking a Financial Customer Service Advisor to manage outstanding accounts and negotiate repayment plans. The ideal candidate will excel in communication, demonstrate empathy, and handle customer data responsibly. With a competitive salary and attractive benefits, this role offers a welcoming environment for professional growth.
Benefits
Qualifications
- Excellent communication and negotiation skills.
- Ability to work under pressure and meet deadlines.
- Previous experience in a call center or credit control.
Responsibilities
- Contact customers to discuss outstanding accounts.
- Negotiate repayment terms and provide information on account balances.
- Record interactions and ensure compliance with regulations.
Skills
- Welcoming working environment
- Great benefits
About Our Client
The employer is a well-established, medium-sized organisation within the financial services industry. They are known for their commitment to providing professional, reliable, and efficient solutions to their clients.
Job Description
- Contact customers via telephone to discuss outstanding accounts and payment plans.
- Provide accurate information on account balances and payment schedules.
- Negotiate repayment terms in a professional and empathetic manner.
- Record all interactions and agreements in the system accurately.
- Ensure compliance with relevant regulations and company policies.
- Liaise with internal teams to resolve customer queries effectively.
- Maintain confidentiality and handle sensitive customer data responsibly.
- Contribute to team targets and individual performance goals.
The Successful Applicant
A successful Financial Customer Service Advisor should have:
- Excellent communication and negotiation skills.
- A professional and empathetic approach to customer interactions.
- Ability to work under pressure and meet deadlines.
- Strong organisational skills and attention to detail.
- Basic proficiency in using computer systems and software.
- Previous experience working in a call Centre or credit control type role.
What's on Offer
- Competitive salary of approximately £23,810 to £26,000 per annum.
- Company pension.
- Free on-site parking.
- Christmas savings scheme
- Death in service benefit
- Attractive bonus
- Incentive & performance rewards
- Welcoming working environment
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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