Customer Relationship Manager

Accolade Wines; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading wine company in Bristol seeks a Customer Relationship Manager to enhance customer relationships and support supply chain operations. The ideal candidate has experience in supply chain and demand planning, coupled with FMCG or retail experience. This role offers competitive rewards, flexible work options, and access to unique employee benefits including an annual wine allowance and health insurance discounts.

Benefits

Annual wine allowance

Flexible working (Up to 2 days working from home)

Paid Parental Leave

Fast Friday finishes

Private Health Insurance Discounts

Employee Assistance Program

Qualifications

• Proven track record in Supply Chain, Demand Planning, and Customer Collaboration.
• Basic logistics experience is preferred.
• Experience with own supplier ordering systems.

Responsibilities

• Regular contact with Customers for continuity of service.
• Work with Customer Service Manager and Demand Planners.
• Provide Supply Chain and Planning support for assigned customers.
• Day to day management of Supply Chain Service Level Agreements.

Skills

Supply Chain knowledge

Demand Planning

Customer Collaboration

FMCG / Retail experience

Microsoft Office proficiency

Tools

Excel

Word

PowerPoint

Job description

About Us

Vinarchy - Redefining wine.

Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy brings the best of these historic wine businesses into an exciting future, as one, new, exceptional global wine company.

Managing the entire wine supply chain - from grape to glass - Vinarchy produces wine in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, with employees in almost every continent around the world.

Vinarchy’s diversified portfolio includes our global pillars Jacob’s Creek, Hardys, and Campo Viejo, alongside growth drivers - Grant Burge Wines, Stoneleigh, Jam Shed, Brancott Estate, Mud House, St Hugo, St Hallett and Petaluma - that are accelerating the category globally.

Croser, Tatachilla, Greasy Fingers, Cupiolo, Tapabrava, Castillo de Ibiza, J-Harden and Dolly Wines are the future stars driving the industry forward, while Ysios, Church Road and Bay of Fires are fine wine jewels crafted by some of the world’s best winemakers.

Innovative, ambitious and imaginative, Vinarchy challenges the conventions of the industry to lead, shape and grow the future of the wine category.

About the role

We are now recruiting for a Customer Relationship Manager to join our Customer Service and Operations team. The role is responsible for driving the quality of relationships at stocks, store level, seasonal, and allocations. You will be responsible for the integration of supplier and customer at the forefront of communication.

Key Responsibilities Include:

• Regular contact with Customers, supporting our continuity of approach through strong ownership of service levels by using real time data.
• Working with the Customer Service Manager and Demand Planners to optimise service levels and ongoing logistical solutions for key assigned customers.
• In conjunction with Customer Service and Warehouse & Distribution teams, provide Supply Chain and Planning support and contact for assigned customers - daily, weekly and monthly interaction.
• Provide recommendations and solutions both internally and externally with regards to service levels, on shelf availability, and depot availability in order to optimise sales and overall availability.
• Day to day responsibility for the Supply Chain Service Level Agreements with assigned customers.
• Co-ordinate on going strategic discussions with regards to Supply Chain solutions for assigned customers.

What you’ll bring:

• Proven Track record in Supply Chain, Demand Planning and Customer Collaboration.
• FMCG / Retail experience preferred.
• Microsoft Office knowledge, Excel, Word & PowerPoint.
• Basic logistics experience.
• Experience of own supplier ordering systems.

Why Join Us?

Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success.

We offer a competitive rewards package and the opportunity to work with a world-class team.

You will also have access to:

• Annual wine allowance and access to unique wine specials
• Flexible working (Up to 2 days working from home)
• Paid Parental Leave
• Start your weekend early with our Fast Friday finishes!
• Modern office located Bristol
• Go Beyond Day - make a difference in your local community
• Access to an extensive online learning library
• Private Health Insurance Discounts & Annual Flu Vaccination Program
• Employee Assistance Program & Various exclusive employee discounts

Ready to redefine your future? APPLY TODAY!

At Vinarchy we are dedicated to building a diverse, dynamic and inclusive culture. Prospective candidates will be required to provide proof of legal work rights and undertake relevant pre-employment screening to verify eligibility and suitability.