Customer Service Representative - German Speaking

Advancing People; Huntingdon; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruitment specialist is seeking a fluent German speaker for a client account management role. Working remotely but requiring 1-2 days in the office in Huntingdon, the successful candidate will manage customer inquiries, provide quotes, and educate clients on products. An excellent communicator with strong customer service skills is essential. The role offers a salary of £28,000 plus bonuses and benefits.

Benefits

Bonus/commission

Training on products

Qualifications

• Fluent in German and English.
• Effective communicator at all levels.
• Ability to work under pressure.
• Self-motivated with a flexible approach.

Responsibilities

• Respond to customer inquiries via telephone and email.
• Provide quotes for products and follow through negotiations.
• Educate customers on product functionality.
• Resolve customer complaints efficiently.
• Maintain clear documentation in Salesforce & Freshdesk.

Skills

Fluent written and spoken German

Effective communication skills

Excellent customer service skills

Problem-solving attitude

PC literate

Tools

Salesforce

Freshdesk

Job description

Are you a fluent German speaker?

Would you like to join an expanding Global business managing client accounts - Working Monday - Friday, typically 9:00am - 5:00pm or 8:00am - 4:00pm?

Are you able to commute to Huntingdon, Cambridgeshire 1-2 days per week, whilst working remotely from home?

The Role:

In this varied and enjoyable role you will be utilising your excellent customer relationship and problem solving skills whilst assisting customers, using your German language skills.

Our clients fantastic service builds genuine loyalty and lasting customer relationships. Working in close partnership with the customer success team and the production team, you will helping to service customers and identify opportunities for revenue growth within their existing client base.

You will be provided with extensive knowledge and training on the various products our client offers and will have a great understanding of how these products work and are delivered, from start to finish.

More Detail:

• Responding promptly to customer inquiries via telephone, email tickets and follow up on customer issues not immediately resolved.
• Providing concise quotes for various products and following through negotiations to close.
• Educating customers on product functionality and value to increase the level of satisfaction and success customers have with Mimeo
• Resolving customer complaints efficiently and professionally, escalating complex issues as needed.
• Creating and maintaining clear and accurate written documentation using Salesforce & Freshdesk.
• Uploading files, building documents and placing orders per customer product specification.
• Working alongside internal stakeholders on processes within warehousing, finance and production.
• Working with external stakeholders to organise outsourcing, resolve delivery and export issues.
• Meeting performance targets, including response time and customer satisfaction scores.

Personal Specification

• Fluent written and spoken German and English
• An effective communicator with internal and external customers at all levels.
• Ability to work in a high pressure environment, ever changing and challenging.
• Can-do problem solving attitude, being able to deal with all types of enquiries.
• Effective communications skills, both verbal and written.
• Excellent customer service skills.
• Self-motivated and enthusiastic.
• Flexible and adaptive approach to demand and changes in work activity.
• Effective time planner with the ability to balance workloads and priorities.
• PC literate to include Microsoft packages.
• Able to work with accuracy and attention to detail.

Our client is offering a basic salary of £28,000 (possibly negotiable), plus bonus/ commission and benefits.

The role will be working from home whilst visiting their office in Huntingdon, Cambridgeshire 1-2 days per week.

Advancing People - The Recruitment Specialist

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.