Auto Service Advisor — Customer Care & Workshop Liaison

Sytner Group; Newport; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive company in Newport is seeking a motivated Service Advisor to provide outstanding customer care. You will be the vital link between customers and the workshop, ensuring timely vehicle readiness while addressing any queries. Experience in a similar role is required, and candidates must possess strong organizational skills and a background in customer service. Flexible work patterns available.

Benefits

Enhanced Holiday Entitlement – 33 days including bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Experience as a Service Advisor within the automotive industry is required.
• Willingness to learn and progress is essential.
• Strong customer service background preferred.

Responsibilities

• Provide outstanding customer care and be the link between customers and the workshop.
• Keep customers updated on vehicle servicing.
• Liaise with technicians about vehicle statuses.

Skills

Customer service

Organizational skills

Attention to detail

Tools

Kerridge

Job description

A leading automotive company in Newport is seeking a motivated Service Advisor to provide outstanding customer care. You will be the vital link between customers and the workshop, ensuring timely vehicle readiness while addressing any queries. Experience in a similar role is required, and candidates must possess strong organizational skills and a background in customer service. Flexible work patterns available.