Financial Customer Service Advisor

Brite Recruitment Ltd; Bristol; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency based in Bristol is seeking a Financial Customer Service Advisor to resolve sensitive debt collection cases. The ideal candidate will have experience with vulnerable customers and debt collections, showcasing excellent communication and IT skills. This full-time role offers a hybrid working model with an expected salary of £30-40k.

Qualifications

• Previous experience with vulnerable customers in a Financial Services/Banking environment is essential.
• Prior debt collections experience is preferred.
• Ability to work to set targets and guidelines.

Responsibilities

• Lead the resolution of complex cases, ensuring agreeable outcomes.
• Identify root causes of collections and communicate proactively.
• Liaise with other departments as needed.

Skills

Communication skills

Empathy

IT skills

Job description

FINANCIAL CUSTOMER SERVICE ADVISOR

BRISTOL / HYBRID

£30-40k

Our client based in Bristol is looking to recruit a Financial Customer Service Advisor to join their team on a full-time, permanent basis.

ABOUT THE ROLE

As a Financial Customer Service Advisor, you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.

RESPONSIBILITIES

• Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
• Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
• Maintain up to date with industry regulations and products.
• Ensure accurate record keeping for all customer contact and decisions.
• Liaise with other departments as needed.
• Work in line with policies, procedures and SLAs.

REQUIRED SKILLS & EXPERIENCE

• Previous experience with vulnerable customers within a Financial Services/Banking environment is essential
• Prior debt collections experience is preferred
• Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
• Ability to work to set targets and guidelines.
• Strong IT skills with the ability to multi-task.

NEXT STEPS

If you’re professional, hard-working and interested in becoming a Financial Customer Service Advisor, apply today with your current CV!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren\'t contacted within 7 days, please assume your application was not selected.

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