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Customer Service Representative
Job summary
A customer-focused role at a prominent betting shop, offering positions for Customer Service Representatives in Penrith. The job involves providing excellent service, processing bets, and engaging with customers in a welcoming environment. With flexible hours and competitive benefits, including annual pay review and training opportunities, this position is ideal for individuals passionate about customer interaction.
Benefits
Qualifications
- Age 18+ (legal requirement).
- Passion for delivering excellent customer service.
- Strong interpersonal and empathy skills to engage with diverse customers.
Responsibilities
- Welcoming customers with a friendly face.
- Processing bets and assisting with customer queries.
- Helping customers by demonstrating how to use betting terminals.
- Building relationships with our customers and providing excellent customer service.
- Championing safer gambling at all times.
- Supporting managers with shop displays and opening/closing activities.
Skills
Social network you want to login/join with:
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William Hill
Penrith, United Kingdom
Other
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Yes
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3ce663f204f8
5
19.08.2025
03.10.2025
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People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
Working Patterns:
- Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, including evening and weekend shifts
What's in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
- Working hours: Full and part-time hours available
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, with a performance bonus
- Holiday entitlement: 28 days holiday annually (pro rata)
- Paid birthday day off: An extra paid day off for your birthday, flexible within your birthday month
- Subsidised travel: Discounted or free Zone 1-6 Oyster card for London roles
- Pension plan: Company matches contributions up to 4%
- Perks and discounts: Discounts in shops, cinemas, holidays, and more
- Training and development: Opportunities for career growth and internal promotion
What do you need to be successful?
- Age 18+ (legal requirement)
- Passion for delivering excellent customer service
- Strong interpersonal and empathy skills to engage with diverse customers
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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