Customer Success Advisor - Housing & Community Support

Mears Group PLC; Thurrock; On-site; GBP 28,000; Full time

Job summary

A leading social housing organization in Thurrock is seeking a Customer Success Advisor. In this role, you will work closely with the local council, providing critical support and service to the community. Candidates should have strong complaint handling skills, be excellent communicators, and possess a focus on customer satisfaction. This full-time position offers a salary up to £27,078 annually, with various benefits including annual leave and volunteering opportunities.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Qualifications

• Experience in complaint handling and resolving queries.
• Natural communicator with great interpersonal skills.
• Calm under pressure with attention to detail.

Responsibilities

• Be the first point of contact for complaints.
• Resolve queries and process requests accurately.
• Log and manage customer interactions using the bespoke system.

Skills

Complaint handling

Interpersonal skills

Communication skills

Attention to detail

Customer focus

Education

NVQ or GCSE in Maths & English

Job description

A leading social housing organization in Thurrock is seeking a Customer Success Advisor. In this role, you will work closely with the local council, providing critical support and service to the community. Candidates should have strong complaint handling skills, be excellent communicators, and possess a focus on customer satisfaction. This full-time position offers a salary up to £27,078 annually, with various benefits including annual leave and volunteering opportunities.