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Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, with a vision of "creating meaningful lives together." They are looking for a warm, enthusiastic, and dedicated individual to join their award‑winning team as a Receptionist at Waterhouse Manor Care Home in Peterborough.

As a Receptionist, your focus will be to offer professional, high‑quality customer service as the first point of contact within the home, as well as provide a range of administrative services. Other responsibilities include answering the telephone, responding to enquiries, maintaining reception‑related administration, and liaising with Housekeeping to ensure the reception area is well‑maintained.

Avery Healthcare is a leading provider of luxury elderly care homes in the UK, with a commitment to creating meaningful experiences for their residents and employees. They believe that the later years of life should be as enriching as any other, and they are passionate about building a supportive and inspiring environment where employees feel valued and empowered every day.

Package Description:

Shift pattern: Alternating weekends – 8:00 AM – 6:00 PM, four days a week.

Your focus as a receptionist will be to offer professional, high‑quality customer service as the first point of contact within the home, as well as provide a range of administrative services.

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception‑related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidate must:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive, friendly, and welcoming attitude.
• Have previous exposure to problem‑solving and client complaints.

At Avery, we are not just one of the UK’s largest providers of luxury elderly care homes – we are a place where people love to work. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

To be successful in this role, you will need to have excellent communication skills, be confident in using computers, have a positive, friendly, and welcoming attitude, and have previous exposure to problem‑solving and client complaints. Additional skills such as previous experience in customer service or healthcare settings are desirable.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.