lavori da Complaints in località Regno Unito

• Location: Hybrid - Minimum 2 days per week in our Winchester office
• Hours: 37.5 hours per week, Monday to Friday 09:00 - 17:30
• Package: £45,000 - £55,000 per annum (pro-rata for duration of contract) + benefits
• Basis: 4 - 6month fixed term contract

About us

We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living.

We are seeking an experienced and immediately available Property Manager to join our busy Customer Operations team on a 4 - 6 month fixed term contract.

About our role

You will have a strong background in property management, excellent communication skills and a proactive approach to problem solving.

Working on a hybrid basis from our Winchester office / home You will provide remote support across our portfolio of later living developments, and manage aspects of property management including service charge budgets and accounts, building maintenance, contractor performance, compliance, customer engagement and complaints, and will need to collaborate and form close relationships with all other areas of the Pegasus Homes business and externals to ensure the customer experience is one we are proud of.

Key responsibilities:

• Help manage and coordinate all planned and reactive apartment maintenance and repair services to the regional rental portfolio to ensure tenant satisfaction, effective management of the maintenance and standards of our homes and any applicable budget. To include reactive works at the end of the tenancy and preparation of apartments for new letting.
• To oversee, using your own technical understanding, the operation of heat networks across the portfolio, to achieve efficiency and reliability.
• To oversee heat network metering and billing arrangements, performance and reporting with external agents.
• Arrange and/or manage reactive works, planned maintenance, other property management or community activities or services at any site or group of sites within the portfolio where required

• Work with our Building & Communities Managers to procure services for PPM contracts, agreeing the scope of works, tendering and issuing contracts; ensuring contractor relationships are maintained.
• Other project work as required

This role is offered on a hybrid working basis, with a minimum of 2 days from our Winchester office per week, to include Tuesdays and Thursdays.

About you

You'll have relevant property management experience gained within a multi-site environment and a strong understanding of health & safety regulations and compliance. You'll have experience in interpreting and preparing reports and plans including financial reports, works scheduling, workload allocation and performance planning.

In addition we are looking for the following skills & experience:

• Experience in conducting site inspections, ensuring Health & Safety regulations are adhered to and having a good working knowledge in building maintenance systems
• Experience in heat networks isn’t essential but would be an advantage
• Experience in handling customer complaints and managing difficult conversations
• Experienced in the management and delivery of comprehensive and transparent service charges
• Confident and commercially aware with excellent communication skills
• Property related qualification such as IRPM

Our benefits & rewards

We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance.

What happens next

Although we embrace technology to support our recruitment process we value a human touch so a member of our hiring team will carefully consider your application.

If your profile demonstrates the skills and experience we are looking for we'll invite you to join us for a telephone screening providing you with an opportunity to discuss your profile in more detail, and for us to provide you with a more in-depth overview of the role you have applied for as well as answer any questions you have.

From there the process will be role specific, but will include an in-person stage and could include a short online assessment or in-person work based task. Rest assured we'll keep you updated through the process and if at any stage you require any additional support, or have any questions please don't hesitate to contact us.

If you have the skills and experience we are looking for we'd love to hear from you!

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.