Receptionist

Avery Healthcare Group Ltd.; Peterborough; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading elderly care provider in Peterborough is seeking a Receptionist to join their team. This role focuses on providing high-quality customer service as the first point of contact, handling administrative tasks, and ensuring the reception area is well-maintained. Ideal candidates should have excellent communication skills, be computer proficient, and possess problem-solving experience. The position requires a friendly demeanor and experience in customer service or healthcare settings. This is a great opportunity to work in a supportive environment where you will feel valued.

Benefits

Supportive working environment

Opportunities for personal development

Qualifications

• Must have previous experience in customer service or healthcare settings.
• Should possess a positive, friendly, and welcoming attitude.

Responsibilities

• Provide professional customer service as the first point of contact.
• Answer telephone calls and manage enquiries.
• Maintain reception area tidiness and liaise with Housekeeping.

Skills

Excellent communication skills

Computer proficiency

Problem-solving experience

Client complaints handling

Job description

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, with a vision of "creating meaningful lives together." They are looking for a warm, enthusiastic, and dedicated individual to join their award‑winning team as a Receptionist at Waterhouse Manor Care Home in Peterborough.

Main duties of the job

As a Receptionist, your focus will be to offer professional, high‑quality customer service as the first point of contact within the home, as well as provide a range of administrative services. Other responsibilities include answering the telephone, responding to enquiries, maintaining reception‑related administration, and liaising with Housekeeping to ensure the reception area is well‑maintained.

About us

Avery Healthcare is a leading provider of luxury elderly care homes in the UK, with a commitment to creating meaningful experiences for their residents and employees. They believe that the later years of life should be as enriching as any other, and they are passionate about building a supportive and inspiring environment where employees feel valued and empowered every day.

Job responsibilities

Package Description:

Shift pattern: Alternating weekends – 8:00 AM – 6:00 PM, four days a week.

Your focus as a receptionist will be to offer professional, high‑quality customer service as the first point of contact within the home, as well as provide a range of administrative services.

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception‑related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

About you

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidate must:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive, friendly, and welcoming attitude.
• Have previous exposure to problem‑solving and client complaints.

About Avery

At Avery, we are not just one of the UK’s largest providers of luxury elderly care homes – we are a place where people love to work. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day.

Additional requirements

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

Person Specification

To be successful in this role, you will need to have excellent communication skills, be confident in using computers, have a positive, friendly, and welcoming attitude, and have previous exposure to problem‑solving and client complaints. Additional skills such as previous experience in customer service or healthcare settings are desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.