Complaints Resolution & Service Improvement Officer

Axis Europe; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider in the UK is seeking a Complaints Officer to investigate and respond to customer complaints effectively. The ideal candidate will ensure concerns are addressed professionally, report trends in service issues, and propose improvements. This role requires strong skills in complaint handling and customer care. Benefits include 25+ annual holidays and volunteered days for causes.

Benefits

25+ annual holiday and Bank holidays

Long service awards

Perkbox benefits

Paid volunteer days

Qualifications

• Knowledge of complaint handling processes and procedures.
• Proven understanding of Customer Care with reference to vulnerable people.
• Experience of handling complaints and responding to customer dissatisfaction.

Responsibilities

• Proactively respond to expressions of dissatisfaction.
• Investigate and register all complaints efficiently.
• Report on trends related to employee conduct.

Skills

Complaint handling processes

Customer Care

Timely decision making

Job description

A leading service provider in the UK is seeking a Complaints Officer to investigate and respond to customer complaints effectively. The ideal candidate will ensure concerns are addressed professionally, report trends in service issues, and propose improvements. This role requires strong skills in complaint handling and customer care. Benefits include 25+ annual holidays and volunteered days for causes.