Operational Team Leader

Tokitan.TV; Brighton; Hybrid; GBP 47,000 - 55,000; Full time

Job summary

A prominent health service provider is seeking an Operational Team Leader to lead and coordinate the Neurodevelopmental Service in Brighton. The role includes managing a team of clinical and non-clinical staff, ensuring effective service delivery and performance management. Candidates should have extensive management experience, preferably in a community setting, and a degree level education. The position offers flexible working arrangements with a focus on staff wellbeing and service improvement.

Benefits

Staff discounts

Employee Support Programme

Health and wellbeing days

Qualifications

• Extensive experience as Manager or equivalent in the community.
• Experience in ASC relevant settings.
• Experience in staff management.

Responsibilities

• Lead and coordinate the Neurodevelopmental Service.
• Manage and support staff in the service.
• Oversee performance management and service improvement.

Skills

Leadership

Performance management

Multidisciplinary working

Risk Assessment

Education

Degree level education or equivalent

Job description

Job Summary

If you're looking for a new challenge, a forward thinking place to work and a beautiful place to live, then you are in the right place.

We are seeking a highly motivated and experienced individual to undertake the Operational Team Leader role, providing day to day operational support to the Neurodevelopmental Service.

We always put people first and that includes you - become part of our team and we'll support you every step of the way in every way.

Main duties of the job

You will be responsible for leading and co-ordinating the Neurodevelopmental Service as a whole. This will include referral management, reporting on the work of the team monitoring and progress-chasing, supporting the staff directly under you and general support of service improvement and planning for the senior leadership team.

The successful candidate will have experience of leading a team, managing staff, experience of multidisciplinary working and performance management. Ideally, they would have experience in a similar role.

The ability to use your initiative and maintain a calm approach under pressure in a busy environment is important, as is being able and willing to prioritise workload to respond to immediate and urgent requests.

Experience of dealing with confidential and sensitive issues with tact and diplomacy will be essential.

About Us

At Sussex Partnership we are committed to providing excellent support to all staff, to help them maintain and improve their own health and wellbeing.

We offer a variety of initiatives, activities and support schemes for all our staff to enjoy the benefits of. This includes staff discounts, staff health and wellbeing days, and an Employee Support Programme.

This post will be based in Brighton but with flexible working arrangements available.

Details

• Date posted: 18 December 2025
• Pay scheme: Agenda for change
• Band: Band 7
• Salary: £47,810 to £54,710 a year pro rata
• Contract: Permanent
• Working pattern: Part-time
• Reference number: 354-LD-20311
• Job locations: East Brighton Community Mental Health Centre, Brighton, BN2 3EW

Job Description

The team leader role will take over operational management of 15 clinical and non-clinical members of the team on a 6 weekly basis.

The post holder will be responsible and provide effective leadership for the two diagnostic clinical teams, providing a high-quality service within the resources available.

The post holder will coordinate and lead team functioning with particular focus on performance monitoring and management of information with support from the business manager. The post holder will ensure and hold to account performance targets set for the service.

The post holder will attend meetings with financial manager and will deliver a service within the agreed financial budget. Ensure that the team functions in line with the care group core business.

The postholder, together with professional leads, will coordinate recruitment and selection of staff within the team, leading on decisions together with the NDS LLM.

The post holder will oversee all standard complaint responses and chair the weekly complaints meeting, working closely with PALS and escalating as appropriate more complex concerns. The post holder will coordinate any clinical aspects of complaints are attended to in a timely fashion.

The post holder will respond to Serious Incidents as appropriate (we on average sadly receive 2 deaths a month of patients on our waiting list currently). The post holder will also ensure that recommendations from SI's, near misses, complaints and other incidents are implemented across all disciplines within the team with support from Professional Leads. The post holder will complete IMRs within the expected timeframe from an operational perspective and support the clinical leads to complete their review. The post holder will complete an action log of learning from IMRs and incidents for the service and oversee completion of actions.

The post holder will respond to Safeguarding concerns and investigations as appropriate.

The post holder will respond to communications regarding team issues. They will support the business planning of the service jointly with the NDS LLM and will promote the health and wellbeing of the team by promoting healthy working, managing time and implementation of Trust policies. The post holder will take responsibility for the Wellbeing reviews of all staff and implement any reasonable adjustments arising from protected characteristics.

The post holder will be responsible for management of multi-disciplinary hub, ensuring that patients are reviewed consistently and allocated appropriately and limited MDT resource is optimised for patient flow. Completion of minutes, development and maintenance of hub spreadsheet and actions arising.

The post holder will be responsible for management and operational oversight of medical workforce.

Person Specification

Essential qualifications

• Educated to degree level (or equivalent)

Essential knowledge/experience

• Extensive experience as Manager or equivalent in the community
• Extensive previous experience in ASC relevant setting
• Experience of multidisciplinary working
• Experience of staff management
• Experience of performance management
• Experience of Risk Assessment and management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Sussex Partnership NHS Foundation Trust
East Brighton Community Mental Health Centre
Brighton
BN2 3EW
https://www.sussexpartnership.nhs.uk/