Scheduler

CRA Group Limited; Cardiff; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A leading management organization in Cardiff is seeking a Scheduler (Grade 5) to deliver high-quality scheduling services. The role involves managing diaries, coordinating work for operatives, and acting as a primary contact for various stakeholders. The ideal candidate will have experience in scheduling or planning, strong communication skills, and a methodical approach. This position supports service delivery during peak demand and includes home and hybrid working options.

Qualifications

• Experience of scheduling, planning or coordinating work within a housing or operational environment.
• Experience of working with databases and updating records accurately.
• Confident use of IT systems and new technology.

Responsibilities

• Provide a scheduling management service within the Housing & Communications Directorate.
• Manage diaries and resources, acting as a contact point for various stakeholders.
• Monitor scheduling diaries and deploy resources effectively.

Skills

Scheduling

IT systems

Customer service

Communication

Time management

Numeracy

Job description

Responsibilities

• The Scheduler (Grade 5) will provide a high-quality and effective scheduling management service within the Housing & Communications Directorate, Estate Management section.
• The role is responsible for coordinating and issuing work to Operatives, managing diaries and resources, and acting as a single point of contact for officers, managers, supervisors, operatives and customers.
• The post supports service delivery during a planned peak in demand and involves a mix of home and hybrid working., Manage and maintain the Caretaking Services scheduling database to ensure accuracy and efficiency.
• Coordinate, issue and reschedule jobs for Operatives, responding to short- and medium-term service demands.
• Monitor scheduling diaries and deploy resources effectively to meet service objectives.
• Re‑schedule work in response to emergencies, unplanned absences or changes in priorities.
• Provide day‑to‑day management of work, including agreeing job overruns where appropriate.
• Act as a key point of contact for staff, managers, councillors and customers regarding scheduling queries.
• Communicate clearly with customers and service areas by phone, in writing and in person.
• Support customer satisfaction by resolving complaints and service issues effectively.
• Assist with the coordination and operation of quality systems and performance monitoring.
• Maintain accurate records and provide reports and monitoring information as required.
• Support and promote the use of current and emerging technologies.

Qualifications

• Comply with equality, health & safety and safeguarding policies and procedures.
• Experience of scheduling, planning or coordinating work within a housing, repairs or operational environment.
• Experience of working with databases and updating records accurately.
• Confident use of IT systems and new technology.
• Experience of dealing with customers, councillors and stakeholders professionally.
• Ability to manage competing priorities and work to deadlines.
• Experience of resolving complaints and disputes effectively.
• Strong written and verbal communication skills.
• Methodical approach with the ability to follow complex procedures.
• Ability to work effectively as part of a team and independently using own initiative.
• Good numeracy skills and ability to produce reports and statistics.