Senior Regional Support Officer

National Education Union; Kentford; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A prominent education union in the UK is seeking a Senior Regional Support Officer to manage a team of regional support officers and oversee casework referrals. This office-based role also allows for flexible working arrangements, including up to two days working from home each week. The successful candidate will handle escalated issues, undertake casework research, and support the Union's mission to drive change in education. Excellent benefits include generous annual leave and a pension scheme.

Benefits

35 days' annual leave

Defined benefit pension scheme

Flexible working arrangements

Qualifications

• Ability to motivate, develop and support a team.
• Experience in managing casework and handling escalated issues.
• Strong research skills on priority issues.

Responsibilities

• Manage a team of regional support officers.
• Oversee assessment and allocation of casework referrals.
• Act as an escalation point for complex casework and complaints.

Job description

Job Description

We are seeking to recruit a Senior Regional Support Officer (SRSO) who will contribute to the strength of the Union and to the priorities for supporting, engaging and involving members, through the management of a team of regional support officers in the region. Having oversight and responsibility for the assessment and allocation of casework referrals and acting as an escalation point for complex casework and complaints to regional support officers.

We are looking for applicants who can motivate, develop and support a team individually and as a group; deal with escalated issues and complaints; assist in relevant areas of research on priority issues for the Union regionally; undertake casework research, support and management up to a hearing; and manage personal injury casework.

The role of Senior Regional Support Officer is an office-based role, and the NEU also operates a Blended Working Arrangement Policy which means colleagues can usually work from home up to 2 days per week, subject to business needs. We welcome applications from individuals seeking part-time, job-share or other flexible working arrangements.

Union Context

The National Education Union is a powerful force for change in education, representing 500,000 teachers, lecturers, support staff, and leaders. As we undertake an extensive staffing review, this is an exciting time to join us on our journey to becoming a more agile, strategic, and powerfully coordinated trade union‑ready to meet the challenges of the future and drive lasting change in education.

Benefits

In addition to salary, we offer good conditions including 35 days' annual leave plus Christmas closure days and a defined benefit pension scheme. Salary and benefits are pro‑rata for part-time applicants.