Engagement Officer

Rushcliffe Borough Council; West Bridgford; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local government authority in West Bridgford is seeking an Engagement Officer to lead the administration of complaints and Freedom of Information requests. The role involves extensive engagement with communities and stakeholders, and supporting various council teams. With a focus on excellent communication and analytical skills, the successful candidate will work approximately 2 days a week from the office. Benefits include membership discounts for the onsite leisure center and a generous leave policy.

Benefits

Reduced membership of the onsite leisure centre

Free car parking

Rushcliffe Rewards

Generous annual leave

Local Government pension scheme

Salary sacrifice schemes

Qualifications

• 2 years working in a multi-functional customer-oriented organization.
• Experience of dealing with customer queries and complaints.
• Excellent written and verbal communication skills.
• Excellent analytical skills of both written and numerical data.

Responsibilities

• Lead the Council's complaints and Freedom of Information (FOI) functions.
• Perform engagement, consultation, analysis and customer queries.
• Be the key officer for areas of engagement and consultation.
• Liaise with Team Leaders in administering customer feedback.
• Take a prominent role in cross-cutting projects.

Skills

Communication skills

Analytical skills

Customer service experience

Data analysis

Cooperative work

Job description

About Us

Rushcliffe Borough Council provides high quality services to more than 110,000 residents in a borough made up of vibrant towns and stunning villages. Our Council offices are located in West Bridgford, Nottingham in a purpose-built office and leisure centre facility, Rushcliffe Arena.

Engagement Officer - The Role

Leading on the administration of the Council's complaints, Freedom of Information (FOI) requests and wider engagement and consultation activity, you will be expected to uphold and enhance its reputation, responding to residents' and customers' queries. You will be working at the heart of the organisation supporting all departments with requests whilst being responsible for external engagement with communities and stakeholders and internally with Council teams. There is an expectation that you will work from our offices at Rushcliffe Arena on average 2 days a week.

Key Responsibilities

• Lead the Council's complaints and Freedom of Information (FOI) functions in a coordinating role working with senior officers of the Council
• Perform engagement, consultation, analysis and wider customer queries roles, undertaking policy development and research as and when required
• Be the key officer for areas of engagement and consultation with communities, stakeholders and providing advice and support for external and internal engagement and consultation exercises
• Liaise with Team Leaders in administrating the corporate customer feedback system
• Be a skilled communicator across teams and take a prominent role in cross cutting projects and future Local Government Reorganisation

You

• 2 years working in a multi functional customer orientated organisation
• Experience of dealing with customer queries and complaints
• Excellent written and verbal communication skills
• Excellent analytical skills of both written and numerical data
• Ability to use data and perform analysis and communicate results
• Ability to work cooperatively across the council and with partner organisations

Benefits Of Working For Rushcliffe Borough Council

• Working in purpose-built offices and reduced membership of the onsite leisure centre
• Free car parking
• Rushcliffe Rewards - save money across a range of retailers and leisure providers
• Generous annual leave and opportunities to buy and sell leave
• An opportunity to further your career with a high performing forward looking Authority with training to support CPD and personal development
• Local Government pension scheme
• A range of salary sacrifice schemes

Rushcliffe Borough Council supports flexible and part time working in line with the needs of the public that we serve and the business needs of the Council. We believe that embracing flexibility is a smart way of working and ensures we can find and support the mix of talent and experience we need. We are open to a chat about flexible working possibilities when you apply for a job with us.

Closing date: Sunday 11 January 2026 at midnight

Interviews will be held on: Wednesday 28 January 2026

To submit your CV for this Engagement Officer opportunity, click ‘Apply' now!