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Billing & Accounts Officer
Job summary
A recruiting agency is seeking a Billing & Accounts Officer for a role in Carshalton Road, Sutton. The position requires managing service charge accounts, providing payment options, and collaborating with team members. Ideal candidates will have a strong customer service focus, excellent communication skills, and the ability to work under pressure. This position offers a pay rate of £17.39 per hour with an immediate start and a contract duration of over three months. Flexibility and strong organizational skills are essential.
Qualifications
- Customer-focused experience and commitment to excellent service.
- Ability to work under pressure and meet deadlines.
- Strong written and verbal communication skills.
- Good numeracy, literacy, and IT skills, including Microsoft Office.
- Ability to work independently and as part of a team.
Responsibilities
- Manage service charge and major work accounts promptly.
- Provide payment options and refer leaseholders to advice sources if needed.
- Refer debts to external solicitors when appropriate.
- Recommend debts or credits for write-off or write-on.
- Process refunds for accounts in credit.
- Encourage and manage direct debit payments.
- Take payments over the phone using debit or credit cards.
- Support the team during busy periods and work flexibly.
- Collaborate with SHP staff for essential customer services.
- Attend resident forums and meetings as required.
- Assist in calculating service charge actuals and invoice processes.
- Respond to correspondence and complaints promptly.
- Achieve personal and team targets and participate in initiatives.
Skills
Education
Billing & Accounts Officer
Location: Carshalton Road, Sutton, SM1 4LE
Start Date: ASAP
Contract Duration: 3+ months
Working Hours: Mon Fri, 09:00, 37 Hours per week
Pay Rate: £17.39 per hour
Job Ref: OR19188
- Manage service charge and major work accounts promptly.
- Provide payment options and refer leaseholders to advice sources if needed.
- Refer debts to external solicitors when appropriate.
- Recommend debts or credits for write-off or write-on.
- Process refunds for accounts in credit.
- Encourage and manage direct debit payments.
- Take payments over the phone using debit or credit cards.
- Support the team during busy periods and work flexibly.
- Collaborate with SHP staff for essential customer services.
- Attend resident forums and meetings as required.
- Assist in calculating service charge actuals and invoice processes.
- Respond to correspondence and complaints promptly.
- Achieve personal and team targets and participate in initiatives.
- Customer-focused experience and commitment to excellent service.
- Ability to work under pressure and meet deadlines.
- Strong written and verbal communication skills.
- Good numeracy, literacy, and IT skills, including Microsoft Office.
- Ability to work independently and as part of a team.
- GCSE Maths and English at Grade C or above, or equivalent.
- Full UK driving license and access to a vehicle.
- Business insurance for own car.
DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hirers to whom you do not wish your details to be disclosed.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.