Customer Service Coordinator (Life Science)

Cameo Consultancy; Birmingham; On-site; GBP 25,000; Full time

Job summary

A science-led company based in Birmingham is seeking a Customer Service Coordinator to join their collaborative team. You will be responsible for processing sales orders, providing exceptional support, and handling customer queries. This role offers a starting salary of £25,000, reviewed after probation, with clear development pathways toward sales or customer service. A supportive environment with extensive training and modern office facilities is provided, along with 25 days holiday plus bank holidays.

Benefits

25 days holiday + bank holidays + Christmas shutdown

Modern, well-equipped office with parking

On-site gym

Qualifications

• Strong communication skills written and verbal.
• Confident IT skills, especially MS Excel.
• A proactive, helpful attitude and genuine interest in customer service.

Responsibilities

• Processing and analysing sales orders.
• Preparing accurate customer quotations and managing price lists.
• Investigating and resolving customer queries.

Skills

life science

customer service

administration

Education

Science degree

Tools

MS Excel

Job description

Customer Service Coordinator (Life Science)

Salary: Up to £25,000 per annum + training and progression

• Reference: J6946_1765289793
• Job Type: Permanent
• Location: Birmingham, West Midlands
• Skills: life science, graduate, customer service, administration
• Industry: Call Centre and Customer Service

Location: Birmingham (Office based)
Salary: £25,000 per annum (with review after probation)
Opportunities for progression into sales | Supportive training environment | Long-established company

Are you a science graduate looking to kick‑start your career in a company where your contribution really matters? We are looking for a Customer Service Officer to join a well‑established, science‑led organisation passionate about providing exceptional service to their clients across the lab supplies and life sciences sector.

You’ll be working alongside a collaborative, down‑to‑earth team who care about what they do, in a varied role where no two days are quite the same. There’s a strong progression path into technical sales for those who are commercially minded, but just as much support for someone who wants to stay in a customer service or operations route.

What you’ll be doing:

• Processing and analysing sales orders
• Preparing accurate customer quotations and managing price lists
• Providing exceptional support to internal teams and field sales (e.g. managing follow‑ups, sample requests, appointments)
• Investigating and resolving customer queries (including technical issues)
• Taking ownership of customer complaints and ensuring successful resolutions
• Supporting continuous improvement by suggesting new ideas and efficiencies
• Raising purchase orders and coordinating delivery expectations
• Supporting office support and finance tasks (invoicing, remittance advice, credit control)

What you’ll need:

• Strong communication skills written and verbal
• Confident IT skills, especially MS Excel
• A proactive, helpful attitude and a genuine interest in customer service
• Able to work independently and as part of a collaborative team
• A positive, curious mindset and a willingness to get stuck in!

What’s in it for you?

• Starting salary of £25,000, reviewed after probation
• Clear development pathway – with potential to move into sales if that’s your interest
• Full support and training from a friendly, knowledgeable team
• Modern, well‑equipped office with parking, a kitchen and on‑site gym
• 25 days holiday + bank holidays + Christmas shutdown
• A business that values its people and gives you room to grow

If you’re keen to build your career in a meaningful, science‑led environment and want to join a company where you’ll be supported from day one, we’d love to hear from you.