Duty Manager

AccorHotel; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel chain in the Greater London area is seeking a Duty Manager to enhance guest experiences and oversee daily operations. The ideal candidate will have a degree in Hospitality Management, with a proven background in customer service and staff management. You'll craft personalized experiences, oversee front desk operations, and ensure service quality. Strong leadership skills and the ability to work under pressure are essential. This full-time position requires a passion for hospitality and commitment to excellence.

Qualifications

• Strong leadership and team management skills.
• Exceptional customer service and managing guest relations.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Craft personalised experiences for each guest.
• Oversee daily operations and maintain quality.
• Handle guest complaints and concerns professionally.

Skills

Customer service excellence

Leadership skills

Problem-solving

Microsoft Office proficiency

Team management

Education

Diploma or Bachelor's degree in Hospitality Management

Tools

Hotel property management systems

Microsoft Office suite

Job description

A Career that lets your passion shine :

At Mercure our Duty Managers are more than operational leaders. You will :

• Craft personalised experiences tailoring bespoke moments that feel truly unique for each guest.
• Be a visible host in the lobby building genuine connections and anticipating guest needs.
• Inspire and support your team to embody Mercures values ensuring every detail contributes to a seamless and memorable stay.
• Oversee daily operations including front desk housekeeping and food and beverage services to maintain high standards of quality and efficiency.
• Manage staff rotas ensuring appropriate coverage across all shifts and departments.
• Handle guest complaints and concerns promptly and professionally striving for optimal resolution and guest satisfaction.
• Implement and maintain health and safety procedures ensuring compliance with all relevant regulations.
• Conduct regular property walks to identify areas for improvement and maintain the hotels appearance and functionality.
• Collaborate with other departments to coordinate special events conferences and group bookings.
• Monitor and analyse key performance indicators implementing strategies to improve revenue and guest satisfaction scores.
• Provide training and mentorship to team members fostering a culture of continuous improvement and excellence in service.
• Ensure proper cash handling procedures and financial controls are followed during your shift.
• Act as a liaison between guests staff and upper management facilitating effective communication and problem-solving.

Qualifications

• Diploma or Bachelors degree in Hospitality Management or related field
• Proven track record of delivering exceptional customer service and managing guest relations
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in hotel property management systems and Microsoft Office suite
• Ability to work flexible hours including nights weekends and holidays
• Strong problem-solving skills and ability to make quick effective decisions
• Detail-oriented with excellent organizational and multitasking abilities
• Fluency in English
• Ability to remain calm and professional under pressure
• Commitment to maintaining high standards of cleanliness and presentation
• Adaptability to changing situations and ability to work in a fast-paced environment

Additional Information

Get ready to embark on a thrilling new adventure as a Duty manager! Your mission should you choose to accept it is to create unforgettable dining experiences for our guests.

Remote Work : No

Employment Type : Full-time

Key Skills

stock management,Employee Relations,Leadership skills,Data Collection,Management Experience,Microsoft Outlook,Warehouse Management,Business Management,Rota Management,Leadership Experience,Supervising Experience,MRP

Experience : years

Vacancy : 1