Complaints jobs in United States

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

We are seeking a NVQ level 3 or equivalent qualified skilled plumber to join our maintenance team on our commercial site. The ideal candidate will be responsible for installing, maintaining, and repairing DHW and CWS systems in an industrial setting.

You will work independently or as part of a team to ensure that plumbing systems are safe, reliable, and meet the requirements of the Water by laws.

To take a direct interest in the health and safety of yourself, your subordinates and others who may be affected by your work activities. To ensure the safety of all OCS and Encirc staff and visitors to the premises.

Day shifts usually but may be occasional late, early and weekend work

Your main responsibilities will include:

• Install, maintain, and repair plumbing systems including water systems, pipe work, sinks, sluices fixtures and equipment.
• Inspect plumbing components, identify faults, and troubleshoot issues.
• Read and interpret plans, technical diagrams, and schematics ensuring they are updated.
• Adhere to safety standards and regulations while working with plumbing systems.
• Collaborate with other construction professionals to complete projects on time and within budget.
• Provide excellent customer service and communicate effectively with clients and team members.
• Keep abreast of industry trends, technology advancements, and best practices in plumbing work.

• You should meet the following criteria as a minimum requirement for the role:
• Proven experience as a plumber in an industrial setting.
• Valid plumber license or certification.
• Proficiency in reading blueprints and technical diagrams.
• Strong troubleshooting and problem-solving skills.
• Excellent attention to detail and ability to work independently or as part of a team.
• Physical stamina and ability to work in various environments, including heights and confined spaces.
• Commitment to safety and adherence to safety regulations.
• Excellent communication and customer service skills.
• An IPAF and PASMA License is expected but not essential. Must be willing to be trained.

• Excellent communication skills gained from working in a high profile industrial location.
• Experience in an environment where high emphasis is placed on excellent Customer experience.
• Ensure quality resolution to all customer queries, requests and complaints within agreed timescales. Any issues that cannot immediately be resolved should be reported to your manager.
• To achieve 100% accuracy within all aspects of the job role.
• To adhere to all OCS Company Policies and Procedures and to be aware of the Encirc Policies and Procedures.
• Ensure that any defects or damage is reported to your supervisor immediately.

If you are interested in joining a business that encourages professional development,career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.