Complaints jobs in United Kingdom

Repairs Inspector - London - Leading Housing Provider

£170PAYE / £220 Umbrella LTD (Inside IR35)

35 hours per week (9am-5pm)

Ongoing Contract

We’re currently recruiting for a Repairs Inspector to join a major housing provider. This is an urgent requirement with immediate starts available. Inspectors will work on a regional patch, attending site inspections daily and being based from the office on designated days (to be confirmed depending on workload). There is potential for 1 day working from home, and you will go straight home after inspections.

You’ll play a crucial role in ensuring the organisation delivers a high‑quality, customer‑focused repairs service. This means ensuring residents only need to ask once, that repairs are completed to the right standard, and that any service failures are resolved quickly and effectively.

• Ensure contractors and suppliers consistently deliver a high‑quality repairs service in line with customer priorities.
• Act as a trusted NHG presence on site, ensuring all visits and inspections are completed on time.
• Maintain well‑kept homes and safe environments through strong contract management.
• Provide responsive support by actioning staff and resident queries/complaints thoroughly and on time, embedding feedback into future improvements.
• Diagnose reactive repairs, prepare clear written reports, specifications and recommendations.
• Support Regional Repair Leads, Surveyors and Local Officers with responsive repairs, planned works, kitchens, bathrooms and cyclical referrals.
• Monitor repair quality using data, analysis and insight, initiating improvements when needed.
• Manage post‑inspection regimes and ensure poor‑quality work is followed through to successful resolution.
• Audit contractor performance, ensuring compliance with H&S obligations and codes of conduct.
• Oversee repair order variations, ensuring accurate costs and identifying trends for escalation.
• Assist with stock condition inspections and initial surveys.
• Raise performance awareness across teams and share insight to address under/over performance.
• Support implementation and improvement of repair monitoring systems and reporting processes.
• Maintain full H&S awareness and ensure all works are completed compliantly.
• Build strong knowledge of your property patch, contractors and internal stakeholders.
• Provide technical expertise to colleagues and support directorate‑wide risk management.
• Attend contractor meetings and contribute to KPI management and improvements.
• Foster effective cross‑team working with Operations, Assets, Places & Estates, and both internal and external contractors.
• Act as a resident champion, ensuring resident‑focused outcomes at every stage.

• Experience working within the repairs sector, including pre/post inspections, audits and quality checks.
• Ability to diagnose, specify and manage schedules of work.
• Strong contractor management experience.
• Experience writing and disseminating technical reports.
• Good understanding of relevant legislation, statutory and regulatory requirements.

• DEA/FRA Assessor trained.
• Recognised technical qualification (HND level), Building Surveying, or CIOB membership.

For more information or to apply, please contact James at Service Care Solutions.