Supervisor

Grind; Shoreditch; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Shoreditch is seeking a passionate Supervisor to manage a high-volume coffee truck. The ideal candidate will demonstrate strong leadership skills, effective communication, and the ability to motivate a busy team. Responsibilities include delivering exemplary service, training new staff, and being the cheerful face of our brand. Join us for a fulfilling career with benefits like a 50% food and beverage discount and wellness programs. Only eligible candidates in the UK will be considered.

Benefits

50% off all Food & Beverage at every Grind restaurant

Retail discount on Grind at Home products

Up to £300 referral bonus

Invitation to Social Events

Access to Wellness Scheme

Qualifications

• Demonstrated experience in hospitality management.
• Confidence in leading a small team.
• Strong service and sales drive.

Responsibilities

• Support the management team in running a high volume coffee-truck.
• Deliver exemplary service in line with procedures.
• Help deliver training and onboarding for new employees.

Skills

Strong leadership skills

Excellent communication skills

Ability to work well under pressure

Problem-solving skills

Time-management skills

Coffee-making skills

Job description

Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, the brand has expanded across London with restaurants and café-bars, burning the candle at both ends to serve coffee, food, and cocktails to a killer soundtrack.

We are looking for the next generation of Managers who are passionate about the hospitality industry and progressing their career to join our team. As a Supervisor, we expect the usual stuff on a day-to-day basis, helping to run your site in style and supporting your management team to meet site targets and team goals. In return our senior management team will invest time and energy towards helping you to push your career to the next stage, whatever that looks like for you.

To be eligible for this role, you will need to demonstrate confidence in leading the small team. You must drive service and sales, and be the constant face of energy and passion on the floor! We expect previous experience in hospitality management, strong experience in supporting a all yet very busy team, and a 'work with the team' approach / attitude at all times.

This is a new coffee truck location right outside of GRIND HQ! Therefore coffee making is

Role Responsibilities

Support the management team in the running of a high volume & fast-paced coffee-truck

Possess full understanding of GRIND Steps of Service

Deliver exemplary service in line with our procedures

Effectively support a busy team of employees

Help to deliver training & developing programs to staff

Support in the recruitment and onboarding of new employees into the business

Motivate all staff and project a positive attitude at all times.

To participate in regular team meetings and in necessary Management meetings.

To abide by the house rules at all times

Displays a smart and professional appearance, representing the company in a positive manner

Skills Required

Strong leadership skills

Possess excellent communication skills to enable effective dialogue with colleagues and customers

Ability to work well under pressure and use initiative

Ability to problem solve and escale complaints accordingly

Dedicated team-player, who strives for excellence and leads by example

Strong time-management and prioritisation skills

Coffee-making skills, ideally having used La Marzocco machines

Perks & Benefits

• Crew Card Membership - 50% off all Food & Beverage at every Grind restaurantandcafe-bar.
• Retail discount on Grind at Home products
• Up to £300 referral bonus
• Invitation to our Social Events
• Access to Wellness Scheme

If this gets you going we would love to hear from you, please submit a copy of your CV alongside your application.

Only those eligible to work in the UK or have a valid UK work permit / visa will be considered for the above position.

Grind is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees.

We'll see you at the Grind.