Credit Controller / Customer Service

NORTHAMBER PLC; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A UK-based company is seeking a Credit Control / Customer Services professional to manage customer accounts and ensure timely invoice payments. The role requires strong communication skills and attention to detail, along with proficiency in CRM or accounting software. Responsibilities include monitoring accounts, resolving discrepancies, and providing support to customers via phone and email. Ideal candidates will have experience in credit control or customer service and a good grasp of numerical skills. A friendly, professional approach is essential for this position.

Qualifications

• Strong communication skills (verbal and written).
• Excellent attention to detail and organisational abilities.
• Ability to build positive working relationships with customers and colleagues.

Responsibilities

• Monitor customer accounts to ensure payments are made on time.
• Send reminders, statements, and follow-up communications regarding outstanding balances.
• Investigate and resolve invoice or payment discrepancies.

Skills

Strong communication skills

Attention to detail

Relationship building

Conflict management

Numerical skills

Proficiency with CRM/ERP software

Multitasking

Tools

Microsoft Excel

Job description

Overview

The Credit Control / Customer Services role is responsible for managing customer accounts, ensuring timely payment of invoices, and delivering high-quality support to customers. This position combines financial administration with customer-facing communication to maintain strong relationships and smooth account operations.

Key Responsibilities

• Monitor customer accounts to ensure payments are made on time.
• Send reminders, statements, and follow-up communications regarding outstanding balances.
• Investigate and resolve invoice or payment discrepancies.
• Assess credit risk and assist with credit limit reviews.
• Work closely with the Finance team to support month-end processes.
• Maintain accurate records of all communications and account updates.
• Act as a first point of contact for customer account queries, including billing, deliveries, order issues, and general account support.
• Provide professional, friendly, and timely support via phone and email.
• Liaise with internal departments (Sales, Logistics, Finance) to resolve customer issues efficiently.
• Update customer account details and ensure data accuracy.
• Handle complaints or escalations in a calm and solution-focused manner.

Skills & Competencies

• Strong communication skills (verbal and written).
• Excellent attention to detail and organisational abilities.
• Ability to build positive working relationships with customers and colleagues.
• Confident in managing difficult conversations professionally.
• Good numerical skills and understanding of basic accounting concepts.
• Proficiency with CRM, ERP, or accounting software (training can be provided).
• Ability to multitask and prioritise effectively.

Experience Requirements

• Previous experience in credit control, accounts administration, or customer service is desirable.
• Experience in B2B environments is advantageous but not essential.
• Competence in Microsoft Office, particularly Excel.