Claims Handler à Grande-Bretagne

Cardiff – Hybrid. Salary: From £24,500 (depending on experience).

We’re looking for a detail-oriented and customer-focused Travel Claims Handler to join one of our clients’ growing insurance teams. In this role, you’ll take ownership of travel insurance claims from start to finish, ensuring customers receive a fair, timely, and supportive experience.

This is an excellent opportunity to work as part of a collaborative, forward-thinking organisation that values fresh ideas, continuous improvement, and delivering exceptional service to customers across the globe. If you have experience in travel claims and are looking for a role where you can truly make an impact, this could be your next move.

Managing Claims Caseload

• Proactively handle an allocation of travel insurance claims from notification through to closure.
• Assess indemnity, liability, and settlement in line with policy terms.
• Negotiate fair outcomes while maintaining excellent service standards.

Fraud & Risk Awareness

• Identify potential fraud indicators and refer as appropriate.
• Spot recovery opportunities to support business efficiency.

Supporting Operational Excellence

• Work closely with the Claims Team Leader to support day-to-day operations.
• Ensure service levels, compliance requirements, and quality standards are consistently achieved.
• Contribute ideas to enhance processes and improve customer experience.

Customer Service & Communication

• Provide clear, empathetic communication to customers throughout the claims process.
• Build effective working relationships with colleagues, third parties, and suppliers.

• Experience in a travel insurance claims environment.
• Strong communication and negotiation skills, with the ability to build positive relationships.
• Analytical mindset with the ability to interpret data and spot trends.
• Organised and self-motivated, able to work effectively as part of a team.
• Comfortable working to deadlines in a fast-paced environment.

• Salary from £24,500 (DOE) with annual reviews.
• 33 days holiday (including bank holidays), rising with service.
• Option to buy or sell up to 5 additional days of leave.
• Hybrid working (2–3 days in Cardiff office, remainder remote).
• Pension scheme.
• Discounted gym membership & cycle-to-work scheme.
• Employee Assistance Programme.
• Healthcare cash plan and dental cover (optional).
• Equipment provided for both home and office working.
• Professional training and development opportunities.
• Regular social events (optional).

A great chance to join a progressive organisation where your input is valued and your career growth is supported.