Property Claims Handler

TIME Appointments Ltd; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

An award-winning business in Glasgow is seeking a Property Claims Handler to manage a portfolio of claims. You will handle claims from inception to resolution, requiring strong customer service and communication skills. Ideal candidates will have experience in Property Claims or relevant insurance claim handling.

Qualifications

• Previous experience in Property Claims or cradle-to-grave insurance claims handling.
• Strong technical knowledge of the insurance industry.
• Ability to build and maintain strong working relationships.

Responsibilities

• Manage a caseload of Property Claims from inception to resolution.
• Investigate, negotiate, and agree on settlements.
• Liaise with stakeholders for professional claims conclusion.
• Produce reports in line with professional standards.

Skills

Experience in Property Claims

Exceptional customer service skills

Excellent communication abilities

Proactive mindset

Enthusiastic attitude

Commitment to continuous learning

Job description

Job Description

Reference V/13749G

Due to their continued success, our client is currently seeking to recruit a Property Claims Handler to strengthen their team in Glasgow. This is a fantastic opportunity to work for an award‑winning business who value their employees.

Reporting to the Property Claims Team Leader, you will be responsible for handing a portfolio of property claims. You will be fully responsible for processing and handling Property Claims in a timely and quality manner, arranging expert investigation and following up reports, monitoring outstanding claims, whilst assisting in the resolution of complaints and ensuring the creation of correct entries.

Key Responsibilities:

• Manage a caseload of Property Claims from inception to resolution, ensuring timely and accurate processing
• Investigate, negotiate, and agree on settlements in a professional and efficient manner
• Liaise with insured parties, insurers, and brokers to ensure the timely and professional conclusion of claims
• Communicate effectively with overseas stakeholders
• Produce reports in line with professional standards and internal guidelines, within agreed timescales

Skills & Experience Required:

• Ideally, you will have previous experience in Property Claims, with strong technical knowledge and an understanding of the industry. However, due to the nature of the role, candidates with proven cradle‑to‑grave insurance claims handling experience from other specialisms will also be considered
• Exceptional customer service skills, with the ability to build and maintain strong working relationships while promoting customer satisfaction
• Excellent communication and interpersonal abilities
• A proactive mindset and enthusiastic attitude
• A genuine commitment to continuous learning and professional development

As well as the opportunity to progress within the business, in return for your hard work and commitment you will be rewarded with progress and career development opportunities.