Senior Claims Handler

Gallagher Bassett; Blisworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance firm in Blisworth is seeking a Senior Technical Claims Handler to manage a diverse caseload of complex claims. The ideal candidate will have strong personal injury experience and will be responsible for strategic negotiations and serving as an expert advisor. The role offers a range of benefits including a competitive salary, 25+ days of holiday, and opportunities for career growth.

Benefits

25+ days holiday

Defined contribution pension scheme

Life insurance

Health cash plan or Private medical insurance

Employee Stock Purchase plan

Discounted gym membership

Access to a discounted voucher portal

Qualifications

• Confirmed experience in third-party claims handling within a legal or insurance setting.
• Strong expertise in large loss personal injury claims exceeding £100k.

Responsibilities

• Manage a portfolio of complex and large loss claims.
• Achieve efficient settlements through strategic arguments and negotiation.
• Act as a central referral point for technical issues.

Skills

Personal injury experience

Claims handling

Negotiation

Case law familiarity

Job description

Overview

Strata Solicitors are seeking a Senior Technical Claims Handler to join their team in Blisworth.

In this role, you will take ownership of a diverse caseload of pre-litigated large loss and complex claims, including personal injury, credit hire, property, Employer Liability (EL), Public Liability (PL), and other third‑party losses. You will be the go‑to expert for advice, strategy, and tactics, ensuring the best possible outcomes for our clients.

Personal injury experience is crucial for this role, while expertise in other areas such as EL/PL, credit hire, and property claims can be developed and learned on the job.

Join a forward‑thinking team where your expertise will be valued, and your career growth supported. We offer a collaborative environment, opportunities for professional development, and the chance to make impact in the insurance industry.

How you’ll make an impact

• Manage a portfolio of complex and large loss claims, ensuring adherence to claims handling procedures and service levels.
• Achieve efficient settlements through strategic liability and quantum arguments, coupled with negotiation.
• Act as a central referral point for technical issues, providing guidance and support to colleagues.
• Maintain accurate reserves, management information (MI), strict file management, and timely case reviews aligned with service level agreements (SLAs).
• Build relationships with clients, insurers, and panel solicitors, attending review meetings and contributing to the development of the team.
• Support the Defence Operations Manager and Claims Managers in driving improvement and delivering outstanding service.

About you

• Confirmed experience in third‑party claims handling within a legal, insurance, or claims management setting.
• Strong expertise in large loss personal injury claims exceeding £100k.
• Personal injury experience is essential.
• Familiarity with case law and Civil Procedure Rules (CPR).
• Eligible to work in the UK.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.

Other benefits include:

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back‑up family care.
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.