Insurance Claims Handler

Anglian Home Improvements; Norwich; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading National Home Improvement Company is seeking an experienced Insurance Claims Handler to assess and process insurance claims related to home improvement projects. If you have strong communication skills, attention to detail, and a customer-focused attitude, we encourage you to apply. This role offers competitive benefits and opportunities for career development.

Benefits

Pension with salary sacrifice scheme

31 days holiday plus a paid day for your birthday

Paid time off to volunteer

Health & well-being benefits

Discounted employee purchase scheme

Group perks and freebies

Career development opportunities

Qualifications

• Previous experience in insurance claims handling, particularly in home improvement.
• Ability to manage multiple claims efficiently.
• Proven track record of resolving claims positively.

Responsibilities

• Process and evaluate insurance claims related to home improvement projects.
• Conduct investigations by reviewing documents and gathering evidence.
• Negotiate settlements with policyholders and third parties.
• Approve claims payments based on assessments.
• Communicate clearly with policyholders during the claims process.
• Manage necessary documentation for claims.
• Identify and escalate potential fraudulent claims.
• Address disputes or appeals professionally.

Skills

Attention to detail

Analytical thinking

Verbal communication

Written communication

Problem-solving

Customer service

Job description

We are a leading National Home Improvement Company, recognised for our range of trusted brands. We specialise in delivering high-quality services across the country and are now looking for a skilled Insurance Claims Handler to join our growing team. If you have a keen eye for detail and a passion for customer service, this could be the perfect opportunity for you.

Key Responsibilities:

• Assess Claims: Process and evaluate insurance claims related to home improvement projects, ensuring each claim is valid and in line with policy coverage.
• Investigate Claims: Conduct thorough investigations by reviewing documents, gathering evidence, and working with contractors or external experts to assess damages.
• Negotiate Settlements: Handle negotiations with policyholders and third parties, ensuring fair and timely resolutions.
• Authorise Payments: Approve claims payments based on assessments and company policies.
• Customer Communication: Provide clear, consistent updates to policyholders, offering support throughout the claims process.
• Documentation Management: Ensure all necessary documentation, such as repair estimates, photos, and reports, are properly collected and verified.
• Fraud Detection: Identify and escalation potential fraudulent claims.
• Complaint Resolution: Address any disputes or appeals, ensuring issues are resolved professionally and in a timely manner.

What We’re Looking For:

• Experience: Previous experience in insurance claims handling, particularly within home improvement, property, or construction sectors.
• Skills: Strong attention to detail, analytical thinking, and the ability to manage multiple claims efficiently.
• Communication: Excellent verbal and written communication skills for handling claims and liaising with contractors and customers.
• Problem-Solving: A proactive approach to resolving claims and ensuring positive outcomes.
• Customer Service: A customer-focused attitude with the ability to manage sensitive claims with empathy and professionalism.

What we Offer:

• Pension – with the option to potentially save on tax and National Insurance with our salary sacrifice scheme.
• 31 days holiday, increasing with service, plus an additional paid day for your birthday!
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including, heavily discounted gym memberships, employee assistance programme and free access to mental health first aiders
• Heavily discounted employee purchase scheme on all products
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers
• Opportunity to work with a forward-thinking and supportive team.
• Career development and continuous learning opportunities.

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

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