Claims Handler

Massenhove Recruitment Ltd; Maidstone; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is looking for a Claims Handler to manage a diverse portfolio of insurance claims, focusing on construction and contractor risks. The successful candidate will ensure timely resolutions for clients, demonstrate strong organisational skills, and clear communication abilities. The role is office-based in Maidstone with some flexibility for hybrid working.

Qualifications

• Experience in handling insurance claims across construction-related classes (CAR, Liability, PI, Property).
• Ability to manage a busy caseload effectively.
• Client-focused and empathetic with strong attention to detail.

Responsibilities

• Handle a diverse portfolio of claims acting as the main contact for clients.
• Negotiate with insurers and suppliers to secure favorable outcomes.
• Maintain accurate records and ensure compliance across claims systems.

Skills

Insurance claims handling

Strong organisational skills

Clear communication

Negotiation

Problem-solving mindset

Education

Progress towards professional qualifications (Cert CII, Dip CII, or CILA)

Tools

Microsoft Office

Acturis or similar claims management systems

Job description

Claims Handler

Job Market

Insurance

Commercial Insurance

About the role

You will be handling a diverse portfolio including CAR, Liability, Plant & Equipment, Property, and Professional Indemnity, acting as the main point of contact for clients, negotiating with insurers and suppliers, and ensuring fair and timely outcomes. The role requires strong organisational skills, attention to detail, and a client-focused approach.

Key duties

Manage claims on both delegated and non-delegated bases, working closely with brokers and internal service teams to ensure smooth processes and consistent outcomes across multiple locations.

Provide clear, professional, and efficient advice to clients on claims and settlements.

Act as the main point of contact for clients, ensuring they understand their policy terms and the progress of their claims.

Manage claims across a variety of classes, with a strong focus on construction and contractor risks, including Contractors All Risks (CAR), Employers / Public Liability, Plant & Equipment, Professional Indemnity, and Property.

Handle higher-value and more complex claims efficiently and fairly, escalating where appropriate.

Maintain accurate and compliant records across claims systems and diaries.

Negotiate with insurers, loss adjusters, and suppliers to secure the best outcomes for clients.

Build strong relationships with brokers, insurers, and supply chain partners to ensure effective claims resolution.

Key requirements

Previous experience in handling insurance claims, ideally across construction-related classes (CAR, Liability, Plant & Equipment, PI, Property). Strong organisational skills with the ability to manage a busy caseload. Clear and confident communicator with clients and stakeholders. Proficient in Microsoft Office and comfortable learning new systems. Collaborative and proactive mindset, willing to support colleagues. Desirable : Experience using Acturis or similar claims management systems. Progress towards professional qualifications (Cert CII, Dip CII, or CILA). Negotiation experience with insurers, loss adjusters, or suppliers. Key Attributes : Client-focused, proactive, and empathetic. Strong attention to detail and accuracy. Problem-solving mindset and adaptable to change.

Additional Notes : The role is office-based in Maidstone with some hybrid flexibility.

Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

A copy of our D&I policy can be made available upon request.