Property Claims Handler

TIME Appointments Ltd; Chelmsford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading claims management company in Chelmsford is seeking a Property Claims Handler to manage a caseload of claims. The role involves strong customer service, negotiation, and communication skills, alongside a commitment to continuous learning. Experience in Property Claims is ideal, but candidates with other claims handling expertise are encouraged to apply. This role offers a fantastic opportunity in a supportive environment.

Qualifications

• Previous experience in Property Claims or cradle-to-grave insurance claims handling.
• Strong technical knowledge of the insurance industry.
• Commitment to continuous learning and professional development.

Responsibilities

• Manage a caseload of Property Claims from inception to resolution.
• Investigate, negotiate, and agree settlements efficiently.
• Liaise with insured parties, insurers, and brokers.

Skills

Property Claims Handling

Customer Service Skills

Communication Skills

Negotiation Skills

Problem-solving Attitude

Job description

Job Description

Due to their continued success, our client is currently seeking to recruit a Property Claims Handler to strengthen their team in Chelmsford. This is a fantastic opportunity to work for an award‑winning business who value their employees.

Reporting to the Property Claims Team Leader, you will be responsible for handing a portfolio of property claims. You will be fully responsible for processing and handling Property Claims in a timely and quality manner, arranging expert investigation and following up reports, monitoring outstanding claims, whilst assisting in the resolution of complaints and ensuring the creation of correct entries.

Key Responsibilities:

• Manage a caseload of Property Claims from inception to resolution, ensuring timely and accurate processing
• Investigate, negotiate, and agree on settlements in a professional and efficient manner
• Liaise with insured parties, insurers, and brokers to ensure the timely and professional conclusion of claims
• Communicate effectively with overseas stakeholders
• Produce reports in line with professional standards and internal guidelines, within agreed timescales

Skills & Experience Required:

• Ideally, you will have previous experience in Property Claims, with strong technical knowledge and an understanding of the industry. However, due to the nature of the role, candidates with proven cradle‑to‑grave insurance claims handling experience from other specialisms will also be considered
• Exceptional customer service skills, with the ability to build and maintain strong working relationships while promoting customer satisfaction
• Excellent communication and interpersonal abilities
• A proactive mindset and enthusiastic attitude
• A genuine commitment to continuous learning and professional development