Claims Handler

Allianz Management Services Ltd; Birmingham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading insurance provider in Birmingham seeks a Claims Handler to investigate, negotiate, and settle claims while ensuring compliance with regulations. The position offers a salary between £25,000 to £30,000 per year, hybrid working options, and benefits including performance bonuses and a pension scheme. Ideal candidates will have strong organizational and communication skills, and experience in customer service environments.

Benefits

Flexible buy/sell holiday options

Hybrid working

Annual performance-related bonus

Contributory pension scheme

Development days

Discounts on insurance products

Retail discounts

Volunteering days

Qualifications

• Experience in insurance or claims is desirable.
• Previous insurance or claims handling experience is a plus.

Responsibilities

• Investigate, negotiate and settle claims.
• Manage claims, including fraudulent ones.
• Liaise with stakeholders for claims resolution.
• Maintain accurate reserves and payment processes.

Skills

Strong organisational skills

Excellent communication skills

Customer service abilities

Ability to work under pressure

Good understanding of telephony-based customer service

Job description

About the Role

As a Claims Handler at Allianz, you’ll play a key role in delivering on our promise to customers by investigating, negotiating, and settling claims within agreed authority levels. You’ll ensure compliance with regulatory standards while providing exceptional customer service. This role requires strong organisational skills, attention to detail, and the ability to collaborate effectively with colleagues and stakeholders.

Location & Salary

This role is based in either Birmingham or Milton Keynes and offers hybrid working, with a requirement to attend the office two days per week on designated hub days (typically Tuesday and Wednesday). The salary for this position ranges from £25,000 to £30,000 per annum, depending on relevant experience, skills, and location. Salary is only one part of our total reward package, which also includes a comprehensive range of benefits and development opportunities.

Key Responsibilities

• Register and validate new claims promptly, ensuring accurate application of policy terms and conditions.
• Investigate, negotiate, and settle claims within your authority level, delivering fair and timely outcomes.
• Manage a varied caseload, including potential fraudulent claims, with proactive evidence gathering and risk assessment.
• Liaise with underwriters, suppliers, solicitors, and loss adjusters to ensure smooth resolution of claims.
• Maintain accurate reserves and process payments in line with company guidelines and regulatory requirements.
• Handle internal tasks such as diaries, inactivity, cheques, and recoveries within agreed timeframes.
• Ensure compliance with referral processes for claims outside authority limits.
• Contribute to team development by sharing knowledge and supporting less experienced colleagues.
• Identify opportunities to improve processes and enhance customer experience through innovation and technology.

Essential Skills & Experience

• Strong organisational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to work under pressure and meet deadlines.
• Good understanding of telephony-based customer service environments.

Desirable

• Previous insurance or claims handling experience.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from – so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABI's flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive – Your work life balance is important to us.

Diversity & Inclusion

At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

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Contact

For any inquiries or to submit your application, please contact: Georgie Hill

If you are an at-risk candidate facing potential redeployment, please include this information in your CV.

We reserve the right to close the ad early if we reach enough applications.

Join us – Let’s Care for Tomorrow.

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