Claims Handler (A&H)

Chubb; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider in Glasgow is seeking a Claims Handler to join their Accident & Health team. This role requires experience in claims handling and customer service with responsibilities including assessing and managing claims while ensuring a high standard of customer care. The company offers competitive salary, comprehensive training, and numerous employee benefits.

Benefits

Competitive salary & pension scheme

25 days annual leave plus 5 additional days

Private Medical cover

Employee Share Purchase Plan

Life Assurance

Subsidised gym membership

Employee Assistance programme

Qualifications

• Experience in handling complex claims in an insurance environment.
• Ability to demonstrate a professional standard in customer care.
• Experience with prioritizing tasks and meeting SLAs.

Responsibilities

• Accurately assess and evaluate complex claims.
• Handle incoming call enquiries efficiently.
• Identify and respond to complaints or dissatisfaction.
• Prioritize and manage your workload effectively.

Skills

Claims handling experience

Customer service experience

Strong listening & communication skills

MS Office proficiency

Adaptability and customer focus

Job description

Do you have previous Claims experience or perhaps experience gained within a general insurance, administration or customer service environment? Come and join our team of skilled Claims Handlers at Chubb and make a difference in the insurance industry! We are currently looking for a Claims Handler to join our Accident & Health team in our Glasgow office. This is an ideal opportunity for those seeking a role in insurance with previous Claims Handling/Customer Service experience. We offer comprehensive on-the-job training to help you excel in supporting Accident & Health (A&H) Claims. Your main responsibility will be to accurately assess and manage claims in accordance with conditions of cover, Chubb policy, and agreed service level agreements.

Key responsibilities

• Accurately assess and evaluate 'complex' claims, including policy liability, reserve calculations, and settlement values.
• Efficiently handle incoming call enquiries.
• Deliver a professional service to customers at all times.
• Identify and respond to complaints or customer dissatisfaction.
• Effectively prioritize and manage your workload.
• Continuously develop technical knowledge and expertise.
• Maintain strong client relationships and address issues such as late claims notification and case progress within SLAs.
• Seek assistance from your Team Leader for any client issues beyond your resolution and actively contribute to claims operational initiatives and projects.

Qualifications

• Claim handling experience, preferably from within a Broker or Insurance Office.
• Customer services experience demonstrating a professional standard in customer care.
• Experience of prioritising and working to SLAs.
• Strong listening & communication skills with experience in MS Office Packages (including Word and Excel).
• Process‑mindful, adaptable and customer‑focused individual, who can contribute effectively to operational improvements while building positive relationships both internally and externally.

We offer in return!

• Competitive salary & pension scheme
• 25 days annual leave plus the ability to purchase 5 additional days
• Private Medical cover
• Employee Share Purchase Plan
• Life Assurance
• Subsidised gym membership
• Employee resource groups
• 1 day annual Charitable leave
• Employee Assistance programme

Integrity. Client focus. Respect. Excellence. Teamwork.

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.