Claims Handler - Personal Injury

Somerset Bridge; Newcastle upon Tyne; Hybrid; GBP 26,000 - 33,000; Full time

Job summary

A leading claims handling service provider is seeking a Claims Handler to manage personal injury claims with a focus on providing excellent customer service. This role involves investigating incidents, communicating effectively, and ensuring all claims are handled efficiently. Candidates should have previous experience with Road Traffic Act claims and strong negotiation skills. The position offers hybrid working and competitive benefits including annual leave and bonuses.

Benefits

Hybrid working – 2 days in the office and 3 days working from home

25 days annual leave, increasing with service

Discretionary annual bonus

Pension scheme

Healthcare Cash Plan

Employee Referral Scheme

Qualifications

• Experience in handling claims involving liability and quantum.
• Ability to multitask using multiple systems.
• Effective listening and teamwork skills.

Responsibilities

• Provide excellent service to customers through various communication channels.
• Manage a portfolio of claims from start to finish.
• Investigate incidents and identify responsibility.

Skills

Previous experience with Road Traffic Act (RTA) claims

Strong written and verbal communication skills

Strong negotiation skills

Proficient in Microsoft Office

Strong attention to detail

Education

CII qualification

Job description

Claims Handler - Personal Injury

Application Deadline: 13 December 2025

Department: [SBL] PI

Employment Type: Permanent - Full Time

Location: Newcastle

Compensation: £26,780 - £32,960 / year

Somerset Bridge Limited provide claims handling services to our insurer partners. Our supportive and efficient claims teams handle almost 50,000 claims a year. We pride ourselves on people development, offering market leading training and fast career progression through the claims team. We truly believe Somerset Bridge Limited is a great place to work and we want to hear from you!

What you’ll be doing

You’ll have your own portfolio of claims to handle through to settlement. These claims will involve situations where our customer has damaged another driver’s property and someone has been injured and/or have been provided with a replacement vehicle on a credit basis. You’ll be investigating and deciding who was responsible for the incident and if applicable liaising with the other driver’s representative to settle their claim.

Training

Excellent training is provided! Your corporate induction will be completed in the first 8 days followed by a 10 week training programme which is all completed onsite. This will help you understand the role, give you the best start and tools in your career. You’ll have the opportunity to move to hybrid working once competent in the role.

What you'll be responsible for:

• Providing excellent service to our customers on the telephone and in writing
• Guiding the customer through the claims process
• Handling your own portfolio of claims
• Identifying indemnity concerns
• Identifying potential fraud and referring to the relevant department
• Investigating and determined who is responsible for the incident
• Settling the other driver’s claim effectively which includes personal injury and/or credit hire
• Supporting colleagues by providing assistance and sharing knowledge
• Achieving strategic objectives through departmental Key Performance Indicators (KPI’s)

What you'll need:

• Previous experience with Road Traffic Act (RTA) claims
• An understanding of liability, quantum and litigation
• Previous experience of the OIC and/or MOJ Portals and pre-action protocols
• Previous experience of handling claims involving GTA/NTGA credit hire
• A passion for delivering an excellent customer service experience and finding the best outcome for our customers
• Proficient in technology, particularly Microsoft Office. You will frequently multitask and use multiple systems simultaneously to perform your responsibilities effectively.
• Strong written and verbal communication skills along with effective listening and empathy
• Strong attention to detail
• Strong negotiation skills
• Organised with ability to prioritise your workload.
• To be able to make decisions based on the information presented
• To be a team player
• To be flexible in assisting colleagues to collectively meet agreed goals and alter priorities as requested sometimes at short notice

And if you have this, even better

• CII qualification

Our Benefits

• Hybrid working – 2 days in the office and 3 days working from home
• 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
• Discretionary annual bonus
• Pension scheme – 5% employee, 6% employer
• Flexible working – we will always consider applications for those who require less than the advertised hours
• Flexi-time
• Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
• Electric vehicle – salary sacrifice scheme
• 100’s of exclusive retailer discounts
• Professional wellbeing, health & fitness app - Wrkit
• Enhanced parental leave, including time off for IVF appointments
• Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
• Life Assurance - 4 times your salary
• 25% Car Insurance Discount
• 20% Travel Insurance Discount
• Cycle to Work Scheme
• Employee Referral Scheme
• Community support day