NIHL Claims Handler

Davies; Glasgow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading claims management company in Glasgow is seeking an experienced NIHL Claims Handler to provide proactive claims handling service within a collaborative environment. This position offers opportunities for professional growth and excellent benefits, including generous holiday allowance and ongoing training. If you have expertise in claims management and a commitment to customer service, we invite you to apply.

Benefits

Generous holiday allowance

Pension contribution

Professional development opportunities

Discounts at retailers

Flexible working options

Qualifications

• Proficiency in managing Claims from cradle to grave.
• Understanding of Civil Procedure Rules and the Claims Portal.
• Commitment to delivering outstanding customer service.
• Demonstrated adaptability and versatility.

Responsibilities

• Handle allocated claims and evidence gathering.
• Communicate with Disclosure teams for MOD services.
• Prepare detailed reports on legal liability and tactics.
• Negotiate settlements within agreed authority limits.

Skills

Claims management

Customer service

Team collaboration

Adaptability

Job description

NIHL Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Glasgow

Description

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• Exclusive Rewards Platform – Enjoy discounts at over 800 retailers.
• Generous Holiday Allowance – Start with 25 days of holiday, in addition to UK bank holidays, with the potential to increase over time and the flexibility to buy up to 5 additional days per year.
• Professional Growth – Benefit from ongoing development opportunities, training programs, and support in obtaining professional qualifications.

Our Opportunity: Davies is on the lookout for Claims Handlers to enhance our growing Casualty team. This role offers a stimulating environment where the selected individual will be joining a committed team, providing a first-class proactive claims handling service to major clients. We at Davies hold in high regard the transferable skills and attributes that you can contribute to the position.

What will your day look like:

• Liaison: Communicate with Disclosure teams for the various MOD services
• Investigation: Handle allocated claims,
• Evidence Gathering: Obtain all relevant evidence and documentation.
• Resolution: Determine appropriate actions to resolve each case.
• Reporting: Prepare detailed reports, advising on legal liability, quantum, and tactics as needed.
• Negotiation: Negotiate settlements within agreed authority limits.
• Professional Correspondence: Maintain proactive communication with all parties involved.
• Adherence to Procedures: Handle cases according to documented procedures and client requirements.
• Reserve Management: Regularly review and maintain proper reserves.
• Continuous Learning: Stay updated on technical changes relevant to your role, including participating in company-facilitated training programs

Knowledge and Abilities:

• Proficiency in managing Claims from cradle to grave.
• Understanding of Civil Procedure Rules and the Claims Portal.
• Commitment to delivering outstanding customer service.
• Collaborative team player.
• Management of personal caseload.
• Demonstrated adaptability and versatility.

Desirable:

• Experience with the investigation of Liability Claims.
• Experience managing NIHL (Noise Induced Hearing Loss).
• Knowledge of how to value injury claims.
• Familiarity with reserving strategies.
• Exceptional communication abilities across various levels.

This role is tailored for individuals who are eager to apply their claim handling expertise and are ready to grow within a forward-thinking company. If you possess the essential skills and are looking for a challenging yet rewarding career, Davies welcomes your application.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive PlanEnhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan