Business Analyst à United States

Salesforce Business Analyst – South Wales (Hybrid - 2 days in-office) – Permanent

We are seeking a proactive and detail-oriented Salesforce Business Analyst to join the dynamic team. In this key role, you will be the crucial link between business stakeholders and the technical development team. You will be responsible for understanding business needs, translating them into technical requirements, and ensuring the Salesforce platform is optimised to support our strategic goals.

This is a hybrid role, requiring you to be in our South Wales office two days a week to collaborate with the team, with the flexibility to work from home for the rest of the week.

• Gather and analyse business requirements from various stakeholders.
• Document business processes, user stories, and functional requirements.
• Conduct workshops and meetings to facilitate requirements gathering and solution design.
• Collaborate with developers to design and implement robust Salesforce solutions.
• Create and execute test cases for User Acceptance Testing (UAT).
• Provide training and ongoing support to end-users to ensure successful adoption.
• Continuously identify opportunities for process improvement and system enhancement.

• Proven experience as a Salesforce Business Analyst.
• Strong knowledge of the Salesforce platform, including Sales Cloud and Service Cloud.
• Excellent communication, interpersonal, and stakeholder management skills.
• Experience working in an Agile environment.
• Ability to think critically and solve complex business problems.
• A relevant Salesforce certification (e.g., Salesforce Certified Administrator, Business Analyst) is a significant advantage.

• A competitive salary of around 45-50K plus bonus.
• A generous annual leave allowance and flexible working arrangements.
• Opportunities for continuous professional development and training.
• A friendly, supportive, and collaborative team environment.

If you are a talented Salesforce Business Analyst looking for your next challenge, we'd love to hear from you. Please send your CV in today.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.