Global Salesforce CRM Business Analyst – Remote

Lorien; Greater London; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A consulting firm is seeking a Business Analyst to lead their Salesforce/CRM transformation effort. This role requires proven experience in business analysis for complex global programs, strong analytical skills, and expertise in Salesforce. You will engage with stakeholders to gather requirements, produce user documentation, and support user adoption activities. The position offers a unique chance to work on a significant global rollout in a collaborative and fast-paced environment, with both remote and hybrid working options.

Qualifications

• Proven experience as a Business Analyst in complex global programmes.
• Experience with Salesforce and CRM processes.
• Strong analytical and process mapping skills.

Responsibilities

• Engage with stakeholders to gather and prioritize requirements.
• Produce user stories, acceptance criteria, and process maps.
• Support user acceptance testing and change management efforts.

Skills

Business Analysis

Salesforce experience

Analytical skills

Communication skills

Stakeholder management

Process mapping

Agile methodologies

Tools

Jira

Confluence

Job description

A consulting firm is seeking a Business Analyst to lead their Salesforce/CRM transformation effort. This role requires proven experience in business analysis for complex global programs, strong analytical skills, and expertise in Salesforce. You will engage with stakeholders to gather requirements, produce user documentation, and support user adoption activities. The position offers a unique chance to work on a significant global rollout in a collaborative and fast-paced environment, with both remote and hybrid working options.