Back Office Service Manager

SKANSKA; Watford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading construction firm in Watford is looking for a Back Office Service Manager. This role involves end-to-end management of IT services supporting back office functions and requires experience in service management, particularly in multi-vendor environments. Key responsibilities include managing service lifecycle, maintaining accurate records, and aligning service delivery with business goals. The ideal candidate has strong skills in ITIL and stakeholder engagement. Join us to help build a better society.

Qualifications

• Experience in service management and delivery of IT infrastructure services.
• Experience managing IT services in a multi-vendor, outsourced environment.
• Experience in incident, problem, and change management.

Responsibilities

• Manage the full lifecycle of back-office services.
• Maintain accurate records in the Service Catalogue and CMDB.
• Align service delivery with business goals.

Skills

Service management

IT infrastructure services

Multi-vendor management

ITIL

Stakeholder engagement

Tools

Microsoft O365

Job description

Description and requirements

Skanska, one of the world’s leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society.

We are looking to recruit for a Back Office Service Manager to join our team in Watford. Working as a Back Office Service Manager you will be responsible for the end-to-end management, delivery, and continual improvement of IT services supporting back office business functions. This includes oversight of infrastructure, hosting, networks, and core enterprise technologies in a primarily outsourced, multi-vendor environment.

What you’ll do

• Manage the full lifecycle of back-office services, from design and transition through operation and retirement.
• Maintain accurate and up-to-date records in the Service Catalogue and Configuration Management Database (CMDB), ensuring visibility of service scope, ownership, and dependencies.
• Align service delivery with business goals, demonstrating measurable outcomes such as improved stability, cost efficiency, or risk reduction.
• Apply Service Integration and Management (SIAM) principles to coordinate internal teams, global IT, and external suppliers under a unified governance model.
• Ensure adherence to Skanska IT policies, cyber-security standards, and relevant regulatory requirements.
• Manage risks associated with back-office services, maintaining audit readiness and operational resilience.

What you\'ll bring to the role

• Experience in service management and delivery of IT infrastructure services.
• Experience managing IT services in a multi-vendor, outsourced environment.
• Experience supporting key applications (Microsoft O365).
• Experience with Information Technology Infrastructure Library (ITIL) and SIAM methodologies.
• Experience in incident, problem, and change management.
• Experience managing budgets and cost allocation.
• Experience leading teams in a matrix environment.
• Business-focused, service-driven mindset.
• Familiarity with back-office business processes and systems.
• IT service management (ITIL, SIAM).
• Incident, problem, and change management.
• Stakeholder engagement and communication.

Equal opportunities

We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.

Flexible working

We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.

Reasonable adjustments

We would like you to perform at your best at every stage of our recruitment process. Please contact us using [e-mail] or call 0330 105 2000 – Option 5 & 1, if you require any adjustments that would support you throughout your application.

More information about the role

Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: [e-mail]

Closing date

The closing date for this vacancy may be subject to change any time at the sole discretion of the business.

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