Head of Back Office Operations

InvestEngine Limited; Remote; GBP 85,000 - 110,000; Full time

Job summary

A fintech company in the Greater London area seeks a Head of Back Office Operations to lead their operational engine. The candidate will manage back-office functions including CASS reconcilations, payments, and trading lifecycle. The ideal candidate will have senior operational leadership experience, a deep understanding of fintech and FCA standards, and a proven track record in designing effective operational processes. The role is flexible and allows for remote work while promoting a culture of collaboration and growth.

Benefits

Remote and flexible work options

Supportive team environment

Transparent and open culture

Room to grow within the company

Impactful work from day one

Qualifications

• Senior operational leadership experience in a fintech environment is required.
• Hands-on exposure to CASS and client money controls is essential.
• Strong knowledge of payment processes, trading, and settlement is necessary.
• Ability to design and improve operational processes in tech environments is needed.
• Experience in leading high-performing operational teams is crucial.
• Demonstrated high standards and personal ownership of issues required.
• Solid understanding of FCA expectations is essential.

Responsibilities

• Own the operational engine of back-office functions.
• Accountable for CASS reconciliations and other key operations.
• Manage escalation of operational incidents and drive fixes.
• Lead process design to reduce manual work.
• Partner with various teams to enhance operational changes.
• Develop and retain high-performing operational teams.
• Ensure alignment with FCA operational practices.

Skills

Senior operational leadership experience in fintech or digital investment platform

Direct hands-on exposure to CASS and client money/asset controls

Strong working knowledge of payments, trading, settlement, and corporate actions

Proven ability to design and improve operational processes

Experience leading and developing high-performing operational teams

High standards and root-cause thinking

Understanding of FCA expectations

Job description

About InvestEngine

InvestEngine is everything the modern investor should need. Unbeatable value, market-leading automation, and built for easy, long-term investing. We’ve built a strong foundation, have over £2 billion invested, award-winning service, and a passionate team, now we’re ready to scale.

About the Role

The Head of Back Office Operations is accountable for the day-to-day operational engine of InvestEngine. This role ensures that core back-office operations are controlled, scalable, regulator-ready and consistently executed at pace.

This individual acts as the operational counterpart to the Operations Director, owning execution, people leadership, and operational discipline across all back-office functions. They will translate strategy into operating reality.

This is not a policy-writing or oversight-only role. It requires hands-on leadership in a proprietary fintech environment, with a proven ability to design, improve and embed operational processes that stand up to FCA scrutiny.

What You’ll Do

• Own the day-to-day operational engine across InvestEngine’s back-office, ensuring work is controlled, accurate, and consistently delivered

• Be accountable for outcomes across CASS reconciliations, client money and assets, payments, trading lifecycle, settlement, and corporate actions

• Act as the escalation point for operational incidents, breaches, and near-misses, driving root cause analysis and durable fixes

• Lead process design and re-engineering in a proprietary fintech environment, reducing manual work and operational risk

• Partner with Product, Engineering, and Data to improve straight-through processing and embed operational change

• Lead, develop, and retain high-performing operational teams, setting clear expectations and uncompromising standards

• Ensure operational practices align with FCA expectations, producing clear MI and supporting regulatory interactions

What We’re Looking For

• Senior operational leadership experience in a fintech or digital investment platform

• Direct hands-on exposure to CASS and client money / asset controls

• Strong working knowledge of payments, trading, settlement, and corporate actions

• Proven ability to design and improve operational processes in a proprietary tech environment

• Experience leading and developing high-performing operational teams

• Relentlessly high standards, strong root-cause thinking, and personal ownership of issues

• Solid understanding of FCA expectations, with the confidence to operate as a strong first-line leader

How We Work

We’re a lean, fast-moving team that values clarity, ownership, and transparency.
You won’t just be executing tickets — you’ll shape systems, improve processes, and influence product direction. We expect autonomy, but we also support each other. No bureaucracy, no drama — just respectful collaboration and meaningful work.

What We Offer

Impact from day one
You’ll be solving real problems that make a measurable difference to the business and our users.

Room to grow
We’re scaling fast, and there’s plenty of opportunity to take on more responsibility and evolve with the company.

Transparent and open culture
From regular team updates to open Slack channels — we keep communication honest and decisions collaborative.

Supportive team
You’ll join a team of thoughtful, motivated people who care about what they build and how they build it.

Remote and flexible
Work from wherever suits you best. We care about outcomes, not time zones.

Our Hiring Process

1. Introductory call with our Talent team

2. Gamified cognitive assessment to understand how you think and problem-solve

3. Competency interview focused on your experience in operational risk and controls (may include a short task or case study)

4. Senior leadership interview to explore alignment with our culture, values, and strategic direction